Client Office Phlebotomist-Full-time Days KA

Northwestern Memorial Healthcare•Poplar Bluff, MO

About The Position

The Client Office Phlebotomist performs phlebotomy and other laboratory specimen collections at a draw site in Poplar Bluff, Missouri. This is a full-time, 40-hour-per-week position, Monday through Friday, 9 a.m. to 6 p.m. The role follows Northwestern Medicine’s mission, vision, values, Code of Ethics, Corporate Compliance Program, policies, procedures, and applicable regulatory and accreditation standards. The position is responsible for collecting and processing specimens for patients across age groups, providing appropriate post-phlebotomy care, and supporting safe and efficient laboratory operations. The phlebotomist also performs related clerical work, communicates with patients, clients, laboratory and physician staff, and coworkers, and may travel to additional sites when needed.

Requirements

High school diploma or equivalent.
Phlebotomy certification through a nationally recognized organization, training from a phlebotomy school or medical institution, or at least one year of phlebotomy experience in a healthcare setting.

Nice To Haves

Experience performing phlebotomy on a broad range of patient types.
Experience processing and transferring laboratory specimens and handling a centrifuge.
Familiarity with medical EMR systems.
Knowledge of medical terminology.
Bilingual skills.

Responsibilities

Perform phlebotomy and other laboratory specimen collections according to age-related standards, including collections from infant, adult, geriatric, and wheelchair-bound patients.
Provide appropriate post-phlebotomy patient care and identify when patients need medical assistance, calling a code when appropriate.
Review and record refrigerator temperatures and QC/QA records; document concerns in the Corrective Action Log, report them to maintenance, and notify a supervisor or manager.
Use manual requisitions, obtain written physician orders with required information, accurately order laboratory tests in computer systems, and label and process specimens according to established protocols and policies.
Understand the operation and maintenance of equipment pertinent to the job.
Follow up on outstanding orders on the manifest log and communicate timed, completed, or uncompleted draws, charges, and results to client office staff.
Prioritize and multitask while meeting specimen collection and cost expectations, maintaining a recollection or cancellation rate below 2 percent.
Follow TJC National Patient Safety goals, including use of two patient identifiers and handwashing, and maintain a safe work environment in accordance with laboratory and hospital safety requirements.
Provide accurate information and timely updates to patients and customers; address questions and concerns promptly or direct them to the appropriate person.
Communicate specimen procurement problems to laboratory and/or physician staff and provide test-result follow-up to appropriate individuals professionally and courteously.
Read emails, stay current on information, and demonstrate compliance in MediaLab.
Perform clerical duties related to laboratory specimens, including faxing, printing, filing, reviewing, and verbally releasing laboratory results.
Manage schedules and assignments efficiently, complete work on time, and initiate responsibilities independently without immediate supervision.
Work cooperatively with team members and coworkers, communicate effectively, respect diverse opinions and styles, and assist others across departments.
Use organizational and department resources efficiently and participate in efforts to reduce costs, streamline processes, and improve services.
Travel to additional sites when needed and perform other duties as assigned.