Client Office Phlebotomist-Full-time Days KA

Northwestern Memorial Healthcare • Poplar Bluff, MO

6d • $19 - $25 • Onsite

About The Position

The Client Office Phlebotomist – Out of State is a full-time, 40-hour-per-week phlebotomy position at a draw site in Poplar Bluff, Missouri. The schedule is Monday through Friday, 9 a.m. to 6 p.m. The role reflects Northwestern Medicine’s mission, vision, and values and complies with organizational policies, regulatory requirements, and accreditation standards.

The position performs phlebotomy and other laboratory specimen collections for patients of varying ages, provides appropriate post-phlebotomy care, and supports accurate specimen processing, laboratory test ordering, and communication with patients, clients, physicians, and coworkers. It also includes equipment and quality-control monitoring, clerical work related to specimens and laboratory results, and maintaining a safe environment that promotes patient safety.

Requirements

• High school diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization, training from a phlebotomy school or medical institution, or at least one year of phlebotomy experience in a healthcare setting.

Nice To Haves

• Experience performing phlebotomy on a broad range of patient types.
• Experience processing and transferring laboratory specimens and handling a centrifuge.
• Familiarity with medical EMR systems.
• Knowledge of medical terminology.
• Bilingual skills.

Responsibilities

• Perform phlebotomy and other laboratory specimen collections according to age-related standards, including collections from infants, adults, geriatric patients, and wheelchair-bound patients.
• Provide appropriate post-phlebotomy patient care and identify when a patient needs medical assistance, calling a code when appropriate.
• Review and record refrigerator temperatures and QC/QA records; document concerns in the Corrective Action Log, report them to maintenance, and communicate findings to a supervisor or manager.
• Use manual requisitions, label specimens appropriately, and label and process specimens according to established protocols and policies.
• Understand the operation and maintenance of equipment pertinent to the job.
• Follow up on outstanding orders in the manifest log and communicate timed, completed, or uncompleted draws, charges, and results to client office staff.
• Request and obtain written physician orders with required information and accurately order laboratory tests in computer systems.
• Prioritize and multitask while keeping recollection or cancellation rates below 2 percent.
• Follow TJC National Patient Safety goals regarding two patient identifiers and handwashing.
• Provide patients and customers with accurate information and timely updates; address questions and concerns or identify the appropriate person or resource.
• Work effectively with coworkers across departments, communicate respectfully, and acknowledge others’ contributions.
• Use organizational and unit/department resources efficiently, manage work schedules, and complete tasks and assignments on time.
• Participate in efforts to reduce costs, streamline processes, and improve services.
• Notify the laboratory and/or physician of specimen procurement problems and follow up professionally and courteously on test results.
• Stay current by reading emails and demonstrate compliance in MediaLab.
• Maintain a safe work environment, follow Lab and Hospital Safety Committee recommendations and requirements, and perform patient care in ways that promote safety and reduce medical or healthcare errors.
• Comply with organizational policies regarding ethical business practices.
• Perform clerical duties related to handling and processing laboratory specimens, including faxing, printing, filing, reviewing, and verbally releasing laboratory results.
• Initiate responsibilities independently and complete tasks without immediate supervision.
• Demonstrate teamwork and interact professionally with team members, helping coworkers complete assigned tasks.
• Travel to additional sites when needed.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits.
• A range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED