Client Office Phlebotomist FLOAT-Full-time Days CW

Northwestern Memorial Healthcare • Oak Lawn, IL

6d • $20 - $27

About The Position

The Client Office Phlebotomist-Float reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, applicable policies, procedures, guidelines, and regulatory and accreditation standards. This is a full-time, 40-hour-per-week float role serving client sites in the South suburbs of Chicago. The position requires travel between sites and includes float differential compensation in the base hourly rate.

The phlebotomist collects blood and other laboratory specimens from patients of different ages and abilities, provides appropriate post-collection care, and ensures specimens are correctly labeled, processed, and handled. The role also includes laboratory ordering and clerical tasks, maintaining required quality and safety records, communicating with patients, clients, laboratory staff, and physicians, and following up on orders and results. The employee is expected to work independently while contributing to a professional, collaborative, safe, and patient-focused environment.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., plus two weekends per month. Flexibility is required when clients start earlier or stay later than the posted hours. The hourly salary range is $20.25–$27.34.

Requirements

• High school diploma or equivalent.
• One of the following: phlebotomy certification through a nationally recognized organization; training from a phlebotomy school or medical institution; or at least one year of phlebotomy experience in a healthcare setting.
• Ability to work Monday through Friday from 8:30 a.m. to 5:00 p.m. and two weekends per month.
• Flexibility to accommodate clients who may start earlier or stay later than the posted hours.
• Ability to drive to client sites in the South suburbs of Chicago.
• Ability to collect blood specimens from infant, adult, geriatric, and wheelchair-bound patients and demonstrate competency in age-related responsibilities.

Nice To Haves

• Experience performing phlebotomy on a broad range of patient types.
• Experience processing and transferring laboratory specimens and handling a centrifuge.
• Familiarity with medical EMR systems.
• Knowledge of medical terminology.
• Valid driver’s license and auto insurance.

Responsibilities

• Perform phlebotomy and other laboratory specimen collections in accordance with age-related standards, including collections from infant, adult, geriatric, and wheelchair-bound patients.
• Provide appropriate post-phlebotomy patient care and identify when a patient needs medical assistance, calling a code as appropriate.
• Review and record refrigerator temperatures and QC/QA records; document concerns in the Corrective Action Log, report them to maintenance for repair, and share findings with a supervisor or manager.
• Use manual requisitions and label and process specimens according to established protocols and policies.
• Understand the operation and maintenance of equipment pertinent to the job.
• Follow up on outstanding orders on the manifest log and communicate timed, completed, or uncompleted draws, charges, and results to client office staff.
• Request or obtain written physician orders containing the required information and accurately order laboratory tests in computer systems.
• Prioritize tasks, multitask, and collect specimens while maintaining a recollection or cancellation rate below 2 percent.
• Follow TJC National Patient Safety goals for using two patient identifiers and handwashing.
• Provide patients and customers with accurate information and timely updates; address questions and concerns promptly or identify the appropriate person or resource.
• Communicate specimen procurement problems to the laboratory and/or physician to support optimal care, and follow up on test results with appropriate individuals professionally and courteously.
• Read email updates and demonstrate compliance in MediaLab.
• Maintain a safe work environment, follow laboratory and hospital safety requirements, and perform patient care in a way that promotes safety and reduces the likelihood of healthcare errors.
• Comply with organizational policies regarding ethical business practices.
• Perform clerical duties related to laboratory specimens, including faxing, printing, filing, reviewing, and verbally releasing laboratory results.
• Initiate responsibilities without prompting and complete tasks independently without immediate supervision.
• Work professionally with team members, assist coworkers, respect diverse opinions and styles, and acknowledge others’ contributions.
• Use organizational and departmental resources efficiently; manage the work schedule and complete tasks on time.
• Participate in efforts to reduce costs, streamline work processes, and improve and grow services.
• Travel to additional sites when needed.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED