Client Office Phlebotomist-Part-time Days DD

Northwestern Memorial Healthcare • Shelby Township, MI

5d • Onsite

About The Position

The Client Office Phlebotomist reflects Northwestern Medicine’s mission, vision, and values; follows its Code of Ethics and Corporate Compliance Program; and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. This is a part-time position working 24 hours per week at a client site in Shelby Township, Michigan, on Tuesday, Wednesday, and Thursday from 8 a.m. to 5 p.m.

The role performs phlebotomy and other laboratory specimen collection, processing, and related clerical work. It serves patients across age groups and with varying needs, including infants, adults, geriatric patients, and wheelchair-bound patients. The position also supports patient safety, communicates with patients and client office staff, follows up on laboratory orders and results, and contributes to efficient and safe laboratory operations. Travel to additional sites may be needed.

Requirements

• High school diploma or equivalent.
• Phlebotomy certification from a nationally recognized organization, training from a phlebotomy school or medical institution, or at least one year of phlebotomy experience in a healthcare setting.

Nice To Haves

• Experience performing phlebotomy on a broad range of patient types.
• Experience processing and transferring laboratory specimens and handling a centrifuge.
• Familiarity with medical EMR systems.
• Knowledge of medical terminology.
• Bilingual skills.

Responsibilities

• Perform phlebotomy and other laboratory specimen collections according to age-related standards, including for infant, adult, geriatric, and wheelchair-bound patients.
• Provide appropriate post-phlebotomy patient care; identify when patients need medical assistance and call a code when appropriate.
• Review and record refrigerator temperatures and quality control/quality assurance records; document concerns in the Corrective Action Log and report them for repair and to a supervisor or manager.
• Use manual requisitions and label and process specimens according to established protocols and policies.
• Understand the operation and maintenance of equipment relevant to the job.
• Follow up on outstanding orders in the manifest log and communicate timed, completed, or uncompleted draws, charges, and results to client office staff.
• Obtain written physician orders with required information and accurately order laboratory tests in computer systems.
• Prioritize and manage multiple tasks; complete assignments on time and maintain a recollection or cancellation rate below 2 percent.
• Follow patient-identification and handwashing requirements, including TJC National Patient Safety goals.
• Provide patients and customers with accurate information and timely updates; address questions and concerns or direct them to the appropriate person.
• Communicate specimen procurement problems to the laboratory and/or physician and follow up on test results with appropriate individuals professionally and courteously.
• Work cooperatively with colleagues across departments and use organizational and department resources efficiently.
• Participate in efforts to reduce costs, streamline work processes, and improve services.
• Keep current by reading emails and demonstrate compliance in MediaLab.
• Maintain a safe work environment and follow laboratory and hospital safety requirements and patient-safety practices.
• Comply with organizational policies regarding ethical business practices.
• Perform clerical duties related to laboratory specimens, including faxing, printing, filing, reviewing, and verbally releasing laboratory results.
• Initiate responsibilities independently without immediate supervision and assist coworkers in completing assigned tasks.
• Travel to additional sites when needed and perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A range of benefits supporting physical, emotional, and financial well-being and protection against unexpected life events

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED