Client Office Phlebotomist-Part-time Days SW

Northwestern Memorial Healthcare • Marion, IA

4d • Onsite

About The Position

This part-time phlebotomy position is based at a client site in Marion, Iowa, and is scheduled for 30 hours per week. The position works Monday through Thursday, 8:00 a.m. to 2:30 p.m., and Friday, 8:00 a.m. to noon. The Client Office Phlebotomist reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards.

The role performs blood and other laboratory specimen collections for patients of varied ages and abilities, provides appropriate post-phlebotomy care, and follows patient identification, handwashing, safety, and specimen-handling protocols. It also includes related laboratory, clerical, communication, and administrative duties, such as maintaining records, processing orders and specimens, communicating results and collection issues, and supporting client office staff. The phlebotomist is expected to work effectively and independently, contribute to teamwork and service improvement, and travel to additional sites when needed.

Requirements

• High school diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization, training from a phlebotomy school or medical institution, or at least one year of phlebotomy experience in a healthcare setting.

Nice To Haves

• Experience performing phlebotomy on a broad range of patient types.
• Experience processing and transferring laboratory specimens and handling a centrifuge.
• Familiarity with medical EMR systems.
• Knowledge of medical terminology.
• Bilingual skills.

Responsibilities

• Perform phlebotomy and other laboratory specimen collections according to age-related standards, including collections from infants, adults, geriatric patients, and wheelchair-bound patients.
• Provide appropriate post-phlebotomy care and identify when a patient needs medical assistance, calling a code when appropriate.
• Review and record refrigerator temperatures and QC/QA records; log concerns and report maintenance issues and findings to the supervisor or manager.
• Use manual requisitions and label and process specimens according to established protocols and policies.
• Understand the operation and maintenance of equipment pertinent to the job.
• Follow up on outstanding orders on the manifest log and communicate timed, completed, or uncompleted draws, charges, and results to client office staff.
• Request and obtain written physician orders with the information required for laboratory services and accurately order tests in computer systems.
• Prioritize and multitask while completing collections within cost expectations and maintaining a recollection or cancellation rate below 2 percent.
• Follow TJC National Patient Safety goals for two patient identifiers and handwashing.
• Provide accurate information and timely updates to patients and customers; promptly address questions and concerns or identify the appropriate resource.
• Work collaboratively, communicate effectively, respect diverse opinions and styles, and assist coworkers across departments.
• Use organizational and departmental resources efficiently and manage work schedules and assignments on time.
• Participate in cost-reduction, workflow-streamlining, and service-improvement efforts.
• Notify the laboratory and/or physician about specimen procurement problems and follow up professionally and courteously on test results with appropriate individuals.
• Keep current by reading emails and demonstrate compliance in MediaLab.
• Maintain a safe work environment, follow Lab and Hospital Safety Committee recommendations and requirements, and perform patient care in ways that promote safety and reduce healthcare errors.
• Comply with organizational policies regarding ethical business practices.
• Perform clerical duties related to handling and processing laboratory specimens, including faxing, printing, filing, reviewing, and verbally releasing laboratory results.
• Initiate responsibilities without prompting and complete tasks independently without immediate supervision.
• Interact professionally with team members, demonstrate the team concept, and assist coworkers with assigned tasks.
• Travel to additional sites when needed.
• Perform other duties as assigned.

Benefits

• Northwestern Medicine describes a wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED