Client Intake (64008)

Onder Law LLC•Jennings, MO

4d•Onsite

About The Position

OnderLaw, a nationwide personal injury and product liability law firm based in St. Louis, MO, is looking for an Intake Agent to join our growing team. Our Intake team is the face and voice of our firm to potential clients. This role involves excelling in a fast-paced environment, being a team player and is focused on great client service. The candidate will also need to have the ability to manage multiple priorities and adjust to changing priorities in a professional manner. The ideal candidate will possess a strong service-oriented, empathetic attitude and have the ability to develop rapport with potential clients while investigating the root of their legal issues. The right candidate will have strong computer skills, excellent written and oral communication skills, and a keen attention to detail. Previous call center experience or office experience is preferred but not required. We are seeking a candidate who is fluent in Spanish for this position. We offer competitive salary, an incentive bonus structure, and an outstanding benefits package. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status. THIS POSITION WILL BE IN THE OFFICE.

Requirements

High school or equivalent (Required)
Fluent in Spanish (Required)
Strong computer skills
Excellent written and oral communication skills
Keen attention to detail
Ability to manage multiple priorities and adjust to changing priorities in a professional manner.
Strong service-oriented, empathetic attitude

Nice To Haves

Previous call center experience or office experience is preferred but not required.
Microsoft Office: 2 years (Preferred)
Customer service: 2 years (Preferred)
Phone etiquette: 2 years (Preferred)

Responsibilities

Act as the face and voice of the firm to potential clients.
Manage multiple priorities and adjust to changing priorities in a professional manner.
Develop rapport with potential clients while investigating the root of their legal issues.
Handle client intake in a fast-paced environment.
Provide great client service.