V104 - Client Intake Representative

Job Duck

1d•Remote

About The Position

We are seeking a compassionate and detail-oriented Client Intake Specialist to join our Law Firm. In this role, you will serve as the first point of contact for individuals and families seeking legal assistance related to nursing home abuse. This position is ideal for someone with call center or customer service experience, or a recent Law graduate with Customer Service experience interested in gaining experience in a law firm environment.

Requirements

Strong phone-based customer support skills
Demonstrated empathy and compassion when handling sensitive situations
Professional, patient, and courteous communication style
Highly organized with strong follow-up skills
Experience in a call center or customer service environment preferred
Fluent in English
Excellent listening and information-gathering abilities
High attention to detail
Strong typing skills with the ability to input information while speaking on the phone

Nice To Haves

Recent Law graduate with Customer Service experience interested in gaining experience in a law firm environment

Responsibilities

Maintaining accurate and detailed records of all interactions
Identifying client needs and determining how the firm may assist
Following up with potential clients to confirm receipt and completion of sign-up paperwork
Assisting with the client onboarding process, including collecting necessary information and initiating sign-ups
Entering and managing case details in a user-friendly case management system
Handling inbound and outbound communication with potential clients via phone and email
Providing professional, empathetic support to callers, often family members of victims of nursing home abuse