Intake & Client Relations Assistant

Rebuilding Together Greater Florida

9d•Onsite

About The Position

At Rebuilding Together Greater Florida (RTGFL), we provide critical home repairs, accessibility modifications, and disaster recovery services to ensure low-income homeowners can live safely, independently, and with dignity. We are seeking a compassionate, organized, and people-focused Intake & Client Relations Assistant to serve as the first point of contact for homeowners seeking help. This role offers the opportunity to make a direct impact in the lives of local families by guiding homeowners through the intake process from initial contact through project completion, ensuring they feel supported, informed, and respected every step of the way. This role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Strong customer service and communication skills
Highly organized with strong attention to detail
Ability to manage multiple tasks and meet deadlines
Comfortable working with diverse populations
Proficiency in Microsoft Office and web-based systems (Salesforce preferred)
Bachelor’s degree or equivalent experience
Valid driver’s license and reliable transportation required (regular travel within the Tampa service area for site visits, outreach events, and community engagement)
Flexibility to work occasional evenings and weekends based on outreach or event needs

Nice To Haves

Experience in community programs, nonprofit work, or construction-related environments is a plus

Responsibilities

Serve as the first point of contact for homeowners before, during, and after services
Guide clients through the application and eligibility process
Review applications, verify documentation, and conduct phone assessments as needed
Clearly communicate program requirements, timelines, and next steps
Ensure all required documents are completed at project opening and closeout
Schedule site visits with program and construction staff
Coordinate with partner organizations, community groups, and neighborhood associations for referrals
Support coordination of outreach events and volunteer activities in collaboration with Marketing and Programming teams
Support outreach efforts led by Marketing and Programming, including participation in community events, tabling activities, and partner engagements as needed
Represent RTGFL professionally in the community by assisting homeowners and answering questions about available programs
Provide on-site or event-based application support to help convert interested homeowners into completed applications
Coordinate with Marketing and Program teams to ensure outreach efforts align with program eligibility, priorities, and capacity
Assist in identifying trends or gaps in applicant flow to support targeted outreach strategies
Maintain accurate and complete client records in Salesforce and internal systems
Ensure all documentation meets grant, program, and contract requirements
Support identification of target populations for new grants and outreach efforts
Answer phones, return calls, and provide professional client communication
Support daily office operations and assist the Program Manager as needed
Track client status, project progress, and required follow-ups
Collaborate with the Intake & Client Relations Manager to maintain consistent intake practices across districts
Participate in team meetings, trainings, and process updates
Help ensure consistency in client communication, documentation, and procedures