Client Relations Specialist
About The Position
At Tax Processing Solutions, we are fueled by a passionate commitment to serve our clients and communities with empathy and integrity. We aim to create a meaningful impact that extends beyond our local roots to communities across the United States and beyond. Our mission is to guide individuals nationwide through the tax resolution process with trust, compassion, education, and unwavering dedication. We're on fire with growth—and you're invited to fuel it! In 2024, TRA skyrocketed to #756 on the Inc. 5000 list, ranking among America's fastest-growing private companies based on explosive percentage revenue growth over the last three years. We're not just growing; we're thriving. Ethics isn't just a buzzword—it's our superpower. We've earned the prestigious BBB Torch Award for Ethics not once, but twice (2021 and 2024)—a rare honor awarded every three years for excellence in character, culture, customers, and community. Certified awesome to work for—by our own team! We're officially a Great Place to Work in Orange County, backed by real employee feedback. Our people trust their leaders, take pride in their impact, love collaborating, and feel the vibe is consistent—no matter your role, background, or title. Are you a problem-solver with a passion for helping people? Do you thrive in fast-paced environments where customer service is key? We’re looking for a friendly, positive, and detail-oriented Client Relations Tax Specialist to help guide clients through challenging situations and ensure they receive the best experience possible! As a Client Relations Tax Specialist, you'll be the face (and voice) our clients can count on when things get tricky. Whether they’re dealing with dissatisfaction or confusion, you’ll help identify their concerns, offer solutions, and work closely with our team to keep everything on track. You'll be the link that ensures our clients feel heard, valued, and understood—no matter what!
Requirements
- Previous customer service & escalation experience – you’ve handled tough situations and know how to keep cool under pressure
- Exceptional communication skills – both verbal and written, because we need someone who can speak (and write) clearly and kindly!
- Problem-solving pro – you love figuring things out and finding win-win solutions
- Time management & multitasking ninja – you can juggle tasks without dropping the ball
- CRM & customer service software experience – bonus points if you're familiar with managing databases!
- High school diploma
- Previous customer service experience (especially in a role with escalations)
- Active listening
- Problem-solving
- Time management & multitasking
- Collaboration
- Data handling
Nice To Haves
- CRM & customer service software experience – bonus points if you're familiar with managing databases!
Responsibilities
- Listen & Identify client concerns and issues surrounding their case
- Find & Offer Solutions to enhance the client experience and keep things moving smoothly
- Collaborate with other departments to meet client expectations and ensure timely case progression
- Communicate opportunities and areas of concern to management for continuous improvement
Benefits
- commissions as an added incentive to your performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
