Client Intake Specialist (Part-Time)

Bayshore • Mississauga, ON

7d • Onsite

About The Position

Bayshore HealthCare is one of Canada’s leading providers of home and community health care services. The Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/She will be a caring and results oriented individual who is able to interact with potential clients, families and referral sources. He/she will also contribute to other activities as necessary.

Requirements

• University/College education or equivalent combination of education and experience.
• Experience within a customer service environment.
• Strong computer and typing skills necessary, including Word and Excel.
• Ability to multi-task; talk on the phone and take notes on the computer.
• Ability to work under pressure.
• Ability to work independently within a team environment.
• Exceptional interpersonal and communication skills.
• Must be compassionate and caring.
• Ability to handle difficult situations in an objective consistent format.
• Excellent telephone communication skills and commitment to continual learning.
• Above average communication and problem solving skills.

Nice To Haves

• Previous experience with CRM an asset.
• Experience within a healthcare environment preferred.

Responsibilities

• Understand caller’s needs and manage the calls with compassion and efficiency.
• Manage the Intake process.
• Accurately record client information in system.
• Assist with administrative duties as necessary.
• Support internal/external audit process.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Complete other tasks as requested.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees