Intake Specialist (Part-Time) (10665)

Baltimore Crisis Response, Inc•Baltimore, MD

22h•$19 - $22•Onsite

About The Position

The Intake Specialist helps clients begin their path to recovery by providing steady support during treatment, guiding them through assessment, counseling, and care planning with compassion and clinical expertise. Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system, providing timely, community-based services for individuals and families experiencing mental health and substance use challenges since 1992. This role involves overseeing and supporting the intake and admissions process for individuals entering the Crisis Residential Unit (CRU) and Detox/Withdrawal Management programs, ensuring a smooth transition into care while upholding professionalism, empathy, and confidentiality.

Requirements

High School Diploma
Minimum of 2 years working with individuals in the public health system

Nice To Haves

Associate or bachelor’s degree preferred

Responsibilities

Oversees referral process for CRU and Detox/withdrawal maintenance units.
Provide support to residential counselors (both Detox and CRU) and is responsible for admissions to both units during their shift.
Screens and coordinates intake over the phone with potential clients, care partners and medical professionals.
Understands limitations in scope of role, involves medical and clinical staff, and other providers as appropriate and required.
Completes registration and associated intake documentation of individuals entering care, utilizing Credible, electronic medical record, and verifying insurance status.
Prepares and submits initial and concurrent authorizations to third party payors and/or insurers for applicable patient billing.
Instructs and assists clients in preparation for specific lab tests, obtains informed consent, release of information, authorization, and collects and processes routine laboratory specimens (for Detox clients).
Act as a liaison as assigned and appropriate for internal and external stakeholders, maintaining positive relationships.
Demonstrate adherence to company policies and expectations and behavioral competencies, both explicit and implicit.
Responsible for running psychoeducational groups.
All tasks, projects, and/or duties as assigned and authorized, as determined by Direct Supervisor and Clinical Director (or designated delegate) to be congruent with the role.