Intake Coordinator - Part-time

Banyan Brand•Castle Rock, CO

19h•Onsite

About The Position

Banyan Treatment Centers is seeking an organized and customer-service–driven Intake Coordinator to support admissions operations within our Behavioral Health Support (BHS) team. This onsite, per-diem role plays a critical part in coordinating intake workflows, managing documentation, and serving as a professional and compassionate point of contact for clients, families, and referral partners. The Intake Coordinator supports admissions flow, maintains accurate and compliant records, and helps ensure a smooth, welcoming transition into care while upholding Joint Commission standards and organizational expectations. Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, accredited by The Joint Commission. As an Intake Coordinator you will join a mission-driven organization with nationwide reach and a strong commitment to ethical, compliant care, serve as a key onsite support in the intake process, helping clients and families navigate their first steps into treatment with clarity, compassion, and professionalism, play an essential role in supporting admissions flow through accurate documentation, timely follow-up, and adherence to accreditation standards, collaborate closely with Behavioral Health Support, Admissions, Clinical, and Facility teams in a fast-paced, team-oriented environment, and make a direct impact on access to care by delivering exceptional customer service while supporting survey readiness and quality standards.

Requirements

Associate’s degree and/or equivalent relevant experience.
Current CPR certification.
Strong administrative, organizational, and time-management skills.
Excellent verbal and written communication skills with the ability to build rapport quickly.
Experience with customer service, intake coordination, or sales support functions.
Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards.
Strong attention to detail with a focus on documentation accuracy and compliance.
Ability to analyze information, follow procedures, and support quality improvement efforts.

Nice To Haves

One (1) to two (2) years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer service.
Experience with Kipu EMR and/or Salesforce systems.
Prior experience supporting intake or admissions operations in a behavioral health setting.

Responsibilities

Monitor Salesforce for new inquiries and pending admissions requiring onsite intake support.
Support lead progression through timely follow-up, intake assistance, and accurate documentation.
Convert leads to admissions in Salesforce as directed and in coordination with the Admissions team.
Communicate effectively with referral sources, utilization reviewers, and case managers to support admissions workflows.
Create and maintain potential admission files in the Kipu electronic medical record (EMR).
Upload, organize, and track required intake documentation, including verification of benefits (VOB), pre-admission screenings, demographic and insurance information, and referral source details.
Assist in obtaining all required consents, identification, and financial documentation prior to admission.
Maintain accurate, complete, and compliant records in accordance with Joint Commission and organizational standards.
Maintain and update onsite intake tracking tools (e.g., whiteboards or electronic logs) with travel details, projected bed availability, client summaries, and contact information.
Serve as an onsite point of contact for clients, families, visitors, and referral partners.
Communicate intake steps and expectations clearly using trauma-informed, client-centered communication.
Address questions, concerns, and objections with professionalism, empathy, and solution-focused responses.
Maintain confidentiality and professionalism in all interactions.
Assist with intake calls and screenings as needed.
Coordinate client travel logistics in collaboration with Behavioral Health Technician (BHT) supervisors.
Work closely with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure smooth, compliant transitions into care.
Maintain required competencies related to intake processes, documentation standards, and client assessments.