Client Intake Specialist - Bilingual (Customer Support)
About The Position
DM Injury Law, LLC is seeking a Bilingual Client Intake Specialist to serve as the first point of contact for potential clients and create a positive experience. The position involves navigating high-stakes discussions, building rapport, gathering information, and securing formal agreements that convert inquiries into active cases. The specialist connects potential clients with the legal team and contributes to the firm’s growth. The role supports a smooth, high-quality intake process in a fast-paced environment. The ideal candidate listens carefully, communicates with clarity and care, builds trust quickly, gathers key details confidently, and guides clients through next steps. Spanish and English fluency is preferred. The position offers a base salary of $40,000 and a bonus of up to $6,000 per month. Shifts vary and may include standard business hours, evenings, and a collaborative weekend and holiday rotation.
Requirements
- Fluent in Spanish and English.
- Clear and professional communication skills.
- Strong time management and ability to prioritize tasks effectively.
- Detail-oriented with a strong sense of follow-through.
Nice To Haves
- Experience in customer service, call center, sales, or other client-facing roles.
Responsibilities
- Serve as the first point of contact for prospective clients by phone, email, and text.
- Gather basic information using call guidelines to assess whether an inquiry is a fit; legal advice is not required.
- Route qualified inquiries to attorneys or other team members.
- Follow up with clients to gather additional information and maintain engagement.
- Maintain accurate records while protecting confidentiality.
- Support a smooth, high-quality intake process in a fast-paced environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
