Client Intake Specialist (Customer Support)
DM Injury Law•Kansas City, MO
About The Position
DM Injury Law, LLC is seeking a Client Intake Specialist to serve as the first point of contact for potential clients and help ensure a positive experience. The role involves navigating high-stakes discussions, building rapport, gathering information, and securing formal agreements to convert inquiries into active cases. The specialist serves as a link between potential clients and the legal team and contributes to the firm’s growth.
Requirements
- Strong listening skills and the ability to communicate with care and clarity.
- Ability to build trust quickly and confidently gather key details.
- Strong time management and ability to prioritize tasks effectively.
- Attention to detail and a strong sense of follow-through.
- Clear and professional communication skills.
Nice To Haves
- Experience in customer service, call center, sales, or other client-facing roles.
Responsibilities
- Serve as the first point of contact for prospective clients by phone, email, and text.
- Gather basic information using call guidelines to assess whether inquiries are a fit; legal advice is not required.
- Route qualified inquiries to attorneys or other team members.
- Follow up with clients to gather additional information and maintain engagement.
- Maintain accurate records while protecting confidentiality.
- Support a smooth, high-quality intake process in a fast-paced environment.
- Guide clients through next steps with care and clarity.
Benefits
- Base salary of $40,000.
- Bonus of up to $6,000 a month.
- The posting describes the schedule as supporting a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
