Customer Service Intake Specialist
About The Position
Qualfon is seeking a customer-focused representative to support a pediatric nutrition reimbursement program. The role assists families and healthcare providers with insurance navigation and coverage questions, and manages cases through an end-to-end, multi-step workflow while ensuring consent, documentation, and compliance requirements are met. The representative collaborates across teams to move cases forward efficiently and provide accurate, timely, high-quality support. This position is onsite at 105 Live Oaks Gardens, Casselberry, FL 32707. Hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. EST; the posting notes a consistent weekday schedule with no weekends required. Pay is $16.50 per hour.
Requirements
- High school diploma or GED required.
- Must be at least 18 years of age.
- At least 1 year of customer service experience.
- Typing speed of 25 WPM with 90% accuracy.
- Proficiency in MS Office, including Word, Outlook, and Excel.
- Effective written and verbal communication skills.
- Ability to obtain, organize, and present information.
- Ability to handle multiple tasks as assigned.
Nice To Haves
- College coursework.
- Experience in healthcare intake, DME, or pediatric support roles.
- Strong attention to detail and family-centered communication skills.
- Comfort working with referrals, orders, and documentation.
Responsibilities
- Serve as the first point of contact for families and caregivers.
- Capture accurate pediatric patient and caregiver information.
- Verify consent and documentation for nutrition and durable medical equipment (DME) services.
- Triage requests and route cases to care teams.
- Coordinate intake materials, including prescriptions, CMNs, and clinical notes.
- Coordinate and confirm product dispensing through DME.
- Assist families and healthcare providers with insurance navigation and coverage questions.
- Manage cases through a multi-step, end-to-end workflow while meeting consent, documentation, and compliance requirements.
- Collaborate across teams to move cases forward efficiently and provide accurate, timely, high-quality support.
Benefits
- Meaningful work that helps people.
- Consistent weekday schedule with no weekends required.
- Supportive team that prioritizes empathy and excellence.
- Opportunities for growth within a stable organization.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
