Customer Service Intake Specialist

Qualfon • Casselberry, FL

3d • Onsite

About The Position

Qualfon is seeking a customer-focused representative to support a pediatric nutrition reimbursement program by helping families and healthcare providers navigate insurance and coverage questions. The role manages cases through an end-to-end, multi-step workflow and ensures consent, documentation, and compliance requirements are met. The representative works collaboratively across teams to move cases forward efficiently while providing accurate, timely, high-quality support.

This position is onsite at 105 Live Oaks Gardens, Casselberry, FL 32707. Hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. EST; the posting describes a consistent weekday schedule with no weekends required. Pay is $16.50 per hour.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• At least 1 year of customer service experience.
• Typing speed of 25 WPM with 90% accuracy.
• Proficiency in MS Office, including Word, Outlook, and Excel.
• Effective written and verbal communication skills.
• Ability to obtain, organize, and present information.
• Ability to handle multiple tasks as assigned.
• Strong attention to detail and family-centered communication skills.
• Comfort working with referrals, orders, and documentation.

Nice To Haves

• College coursework.
• Experience in healthcare intake, DME, or pediatric support roles.

Responsibilities

• Serve as the first point of contact for families and caregivers.
• Capture accurate pediatric patient and caregiver information.
• Verify consent and documentation for nutrition and DME services.
• Triage requests and route cases to care teams.
• Coordinate intake materials, including prescriptions, CMNs, and clinical notes.
• Coordinate and confirm product dispensing through DME.

Benefits

• Opportunities for growth within a stable, respected organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED