Child Support Specialist - Intake

Jefferson County • Eschen, WY

3d • $26 - $28 • Hybrid

About The Position

The Child Support Specialist facilitates successful outcomes for children’s financial well-being by initiating, establishing, modifying, enforcing, and collecting child support obligations. The role uses analytical reasoning and a trauma-informed approach to provide timely, accurate case management while navigating complex family dynamics, processing legal documents and correspondence, researching information across multiple systems, and ensuring compliance with local, state, and federal requirements. Specialists interpret legal orders, resolve system conflicts, and manage early intervention and enforcement efforts using the Automated Child Support Enforcement System (ACSES) and other specialized technology. The position operates in one of several service areas; this opening focuses on Intake.

In Intake, the specialist reviews child support applications and public assistance referrals, gathers case-creation information from multiple databases, researches existing court and child support cases, and monitors application deadlines. The specialist creates electronic case files, enters court order information, generates initial paperwork, prepares documents for court filing, conducts conferrals with both parties before filing motions, and updates case records with outcomes and new order information. The specialist also explains program services and guides applicants through the application process.

The position is generally scheduled on either a four-day Monday–Thursday work week or a five-day Monday–Friday work week, with 40 scheduled hours per week. It is hybrid, with some in-office work required for training and staff meetings; all work is in-office during training. Flexible scheduling and remote-work eligibility are determined by the supervisor based on work performance. The hiring range is $26.00–$28.00 per hour, with compensation based on education, experience, and skills.

Requirements

• High school diploma or equivalent certificate.
• At least three years of work-related experience in comprehensive case management and a high-volume customer-service position, or experience working with a complex computer system.
• An equivalent combination of education and experience may be considered, except where specific qualifications are required.
• For positions requiring driving on County business, a valid Colorado driver’s license is required within 30 days of hire or beginning service as an intern or volunteer.
• Successful completion of applicable pre-employment screening, which may include criminal history, motor vehicle report, education verification, and/or references.

Nice To Haves

• Work experience in Child Support Services.
• Bilingual Spanish skills.
• Ability to navigate family circumstances while serving the best interests of children.
• Problem-solving ability, including critical thinking and research to find solutions for families and the department.
• Strong organization and time-management skills and ability to work with strict deadlines.
• Strong customer-service and interpersonal skills, including adapting communication to the audience’s level of program knowledge.
• Ability to learn multiple complex computer systems and patience during the learning process.

Responsibilities

• Protect confidential information and follow appropriate information-release policies.
• Ensure case-management services comply with Colorado Revised Statutes, court records, and applicable federal and state rules and regulations.
• Follow departmental policies, procedures, and customer-service standards.
• Provide proactive customer service to customers and legal representatives, explain program and case information, use interviewing and de-escalation techniques, and identify barriers to payment.
• Maintain assigned caseloads by processing reports and mail, clearing alerts and locates, reviewing reminders and dashboards, and meeting applicable timeframes.
• Collaborate with county, state, tribal, and international agencies to initiate and maintain services for parents who live outside Jefferson County.
• Research, record, interpret, and analyze legal documents to determine appropriate actions for securing accurate child-support payments.
• Use discretion and critical thinking to determine appropriate courses of action based on case circumstances and legal authority.
• Update and maintain ACSES and the electronic document management system, including chronological case histories, contacts, actions, calculations, advisements, court outcomes, and planned courses of action.
• Research and investigate locate and asset information using available resources and tools.
• Connect families with partner agencies and community resources, including workforce, fatherhood, mediation, legal, payment-improvement, and family-support programs.
• Prepare case notes and documents, recommend cases for legal consultation, prepare legal documents for attorney review, process court filings, and provide copies to stakeholders.
• Recommend and help develop practical processes to improve productivity, collections, customer service, and program efficiency; participate in collaborative planning meetings.
• Maintain program knowledge by attending training, conferences, and workshops and reviewing professional materials and webinars.
• Review child-support applications and public-assistance referrals; collect case-creation information from multiple databases and research related court and child-support cases.
• Monitor application due dates and pending applications to complete case initiation within mandated timeframes.
• Create electronic case files, interpret and enter court-order information, and generate initial case paperwork.
• Prepare court documents, confer with both parties before filing motions, monitor outcomes, and update the database with new order information.
• Communicate with prospective applicants and members of the public about child-support services and provide guidance through the application process.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off and holidays, including a starting bank of 40 hours of PTO for new hires
• Retirement matching
• Wellness programs
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED