CHILD SUPPORT SPECIALIST TRAINEE
About The Position
The Illinois Department of Healthcare and Family Services, Division of Child Support Services, is hiring a Child Support Specialist Trainee for its Account Resolution Unit. Under immediate supervision, the trainee participates in an agency-sponsored child support enforcement training program of up to twelve months, learning to calculate financial obligations and support balances and to use the Key Information Delivery System, Comptroller system, State Disbursement Unit computer system, and related processes, policies, and procedures. The position requires strong communication, organizational, and analytical skills. The role assists with reviewing and interpreting judicial and administrative support orders, resolving customer service issues through direct contact and coordination with state agencies and legal partners, gathering data, preparing petitions, and managing the establishment, modification, and enforcement of court orders. The work is based at the Springfield headquarters, with attendance there as needed according to operational needs. Travel, including overnight stays as appropriate, is required. The position is subject to the relevant collective bargaining agreement. Applicants must apply electronically through the Illinois jobs website.
Requirements
- Education and experience equivalent to four years of college with coursework in psychology, sociology, social welfare, business administration, or finance, or equivalent educational attainment in a related field; or education and experience equivalent to two years of college with at least eight semester hours in finance and four years of experience in the Child Support Enforcement program area; or eight years of experience performing paraprofessional functions in the Child Support Enforcement program area.
- Ability to pass a national background check before employment due to access to confidential federal tax information.
- Ability to use and maintain state-issued equipment such as a laptop.
- Ability to travel for work, including overnight stays as appropriate.
Responsibilities
- Participate under immediate supervision in an agency-sponsored child support enforcement training program of up to twelve months.
- Assist with calculating financial obligations and support balances related to child support accounts.
- Receive training in and assist with interpreting and reviewing judicial and administrative support orders for case review and system entry.
- Assist with resolving customer service issues in a Call Center environment through direct customer contact or coordination with other state agencies and legal partners, by phone, written correspondence, and email.
- Receive training in gathering data through face-to-face interviews and other sources, and review and prepare petitions, including petitions from other IV-D agencies or jurisdictions for Custodial Parents.
- Assist with managing the establishment, modification, and enforcement of court orders.
- Perform other duties as required or assigned that are reasonably within the scope of the listed duties.
Benefits
- Health insurance
- Life insurance
- Vision insurance
- Dental insurance
- Pension plan
- Paid parental leave
- Deferred compensation program and other pre-tax benefit programs for medical and daycare expenses
- 12 paid sick days annually
- 10 paid vacation days during the first year, with the opportunity to earn up to 25 annually
- 3 paid personal days annually
- 13–14 paid holidays annually, based on start date
- Flexible work schedules are available in many program areas
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
