Administrative Specialist - Child Support

Marathon County•Wausau, WI

About The Position

The full-time Administrative Specialist works primarily with customers in a Child Support call center and walk-in environment as part of the administrative unit in the Marathon County Social Services Department. The position provides a variety of administrative support duties, primarily for the Child Support unit, in a team environment. It requires dependability, flexibility, organization, attention to detail, strong oral and written communication, interpersonal and customer service skills, teamwork, and computer skills. The role also requires impartiality, integrity, neutrality, and confidentiality when handling sensitive information. Duties include supporting Child Support staff with Microsoft Office and internal and external software; responding to calls and walk-in customers; carrying out clerical and recordkeeping tasks; entering data and preparing reports and correspondence; maintaining files and a court scheduling system; and assisting with special projects. Other duties may be assigned.

Requirements

High school graduation or equivalent.
One year of general office or administrative support experience; a vocational diploma or associate's degree in a directly related field may substitute for the experience.
Proficiency in Microsoft Word and Excel.
Ability to actively listen, confirm or clarify information, and diffuse angry clients as needed.
Knowledge of general office procedures and standard recordkeeping procedures.
Knowledge of correct grammar and spelling.
Skill in basic arithmetic and maintaining a variety of records.
Skill in computer applications and the ability to quickly learn new software; basic knowledge of computer functions and operations.
Ability to learn multi-step clerical procedures and work rapidly with records and documents without errors.
Ability to follow established procedures and routines without frequent supervision or specific assignment.
Ability to multitask, set priorities, and manage time effectively.
Ability to understand and follow written and oral instructions.
Ability to establish and maintain effective working relationships with employees and the public.
Impartiality, integrity, neutrality, and confidentiality when handling sensitive information.

Nice To Haves

Call center experience.

Responsibilities

Provide Child Support staff with administrative support using Microsoft Office programs and internal or external applications such as KIDS, CARES, and eWiSACWIS.
Provide public information and customer service, including answering calls in a call center and assisting walk-in customers.
Call or respond to clients to understand and address their needs, complaints, or other issues.
Respond efficiently and accurately to callers, develop possible solutions, and help clients feel supported and valued.
Use software, databases, scripts, and tools appropriately.
Work toward meeting or exceeding call center metrics while providing consistent customer service.
Participate in training and learning opportunities related to the organization and position.
Perform administrative tasks including imaging, scanning, copying, collating, mailing, distributing, and faxing documents.
Enter data, including using spreadsheets or database programs, and compile data as needed.
Use a computer to produce general or statistical reports, correspondence, documents, and other typed materials.
Maintain paper or computerized filing systems, sort and retrieve files for staff, courts, and the public.
Maintain a court scheduling system.
Assist other administrative staff with special projects.
Perform related work as required.