Administrative Support Specialist
About The Position
The Administrative Support Specialist supports employee benefit programs, including HSAs, FSAs, and reimbursement accounts. The role combines administrative support, claims processing, data entry, and customer service to ensure accurate account management and a positive member experience. It also offers an opportunity to develop experience in benefits administration and HR operations within a stable, employee-owned organization. This is a contract-to-hire position based in Glens Falls, NY. It is fully onsite, Monday through Friday, during standard business hours, in a professional office environment supporting benefits administration, customer service, and administrative operations.
Requirements
- At least 2 years of administrative, office support, or customer service experience.
- Proficiency with Microsoft Office, especially Excel, Word, and Outlook.
- Strong organizational skills and attention to detail.
- Accurate data entry experience.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience with employee benefits, HSAs, FSAs, claims processing, or HR-related functions.
Responsibilities
- Process HSA, FSA, and reimbursement claims accurately and efficiently.
- Review and track claims, reimbursements, and account transactions.
- Respond to member inquiries about account balances, claim status, and benefit plans.
- Assist users with online account access and troubleshooting.
- Perform data entry and maintain accurate records and documentation.
- Handle incoming and outgoing mail and general office administration.
- Maintain confidentiality and comply with privacy regulations.
- Support special projects and process improvement initiatives.
Benefits
- Employee Stock Ownership Plan (ESOP).
- Medical insurance, if eligible.
- Dental insurance, if eligible.
- Vision insurance, if eligible.
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available, if eligible.
- Life insurance, including voluntary Life and AD&D coverage for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off and leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Education Level
No Education Listed
