Child Support Specialist Trainee

State of Illinois • Springfield, MO

23h • Hybrid

About The Position

The Department of Healthcare and Family Services, Division of Child Support Services, is hiring a Child Support Specialist Trainee for its Account Resolution Unit. Under immediate supervision, the trainee participates in an agency-sponsored child support enforcement training program lasting up to twelve months. The program provides training in calculating financial obligations and support balances for child support accounts, reviewing support orders, and using agency and state systems and procedures. The role also assists with customer service, case review, petitions, and the establishment, modification, and enforcement of court orders.

Requirements

• Education and experience equivalent to four years of college with coursework in psychology, sociology, social welfare, business administration, or finance, or equivalent educational attainment in a related field; OR education and experience equivalent to two years of college with at least eight semester hours in finance and four years of experience in the Child Support Enforcement program area; OR eight years of experience performing paraprofessional functions in the Child Support Enforcement program area.
• Ability to pass a national background check before employment because the position accesses confidential federal tax information.
• Ability to utilize and maintain state-issued equipment, such as a laptop.
• Ability to travel in the performance of duties, including overnight stays as appropriate.

Responsibilities

• Participate in an agency-sponsored child support enforcement training program of up to twelve months.
• Assist with calculating financial obligations and support balances related to child support accounts.
• Receive training in interpreting and reviewing judicial and administrative support orders for case review and entry into the system.
• Assist with resolving customer service issues in a call center environment through direct contact or by coordinating with other state agencies and legal partners by phone, written correspondence, and email.
• Receive training in gathering data through face-to-face interviews and other sources.
• Assist with reviewing and preparing petitions, including petitions from other IV-D agencies or jurisdictions for custodial parents.
• Assist with managing the establishment, modification, and enforcement of court orders.
• Perform other duties as required or assigned that are reasonably within the scope of the listed duties.

Benefits

• Health, life, vision, and dental insurance
• Pension plan
• Paid parental leave
• Deferred compensation and other pre-tax benefit programs, including medical and daycare
• 12 paid sick days annually
• 10 paid vacation days during the first year of service, with the opportunity to earn up to 25 paid vacation days annually
• 3 paid personal days annually
• 13–14 paid holidays annually, based on start date
• Flexible work schedules are available in many program areas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level