Child Support Specialist - Enforcement

Dodge County•Juneau, WI

About The Position

Dodge County is seeking a Child Support Specialist to join its Child Support Agency, which serves the community with professionalism, compassion, and integrity. The role reviews and processes applications and referrals to establish child support or medical support orders and enforce them. It prepares and processes legal documents, reviews financial information and insurance availability, and works with parents, attorneys, employers, courts, and other states to resolve cases and carry out enforcement activities. The Specialist monitors orders and payment records, conducts investigations to locate absent parents, manages case records and reports, and provides backup assistance to department personnel. The position is full time and non-exempt, with a Monday–Friday schedule of 8:00 a.m. to 4:30 p.m. The work is generally performed in a moderately noisy office setting and may involve interactions with hostile or aggressive individuals.

Requirements

Knowledge of and ability to enter or retrieve data in Wisconsin's Kids Information Data System (KIDS) and other systems, including CARES/CWW, DOT, CCAP, DIHLR, Vital Records, and CLEAR.
Ability to obtain information and guidelines from the Bureau of Child Support Resource page.
Knowledge and ability to understand and use legal terminology, formats, and processes.
Knowledge of standard and legal office practices, procedures, and clerical techniques.
Knowledge of Wisconsin statutes and ongoing statutory, procedural, and form changes.
Ability to take notes and accurately incorporate essential details into legal documents.
Ability to prepare court documents accurately and on time.
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to interpret and implement local policies and procedures, written instructions, correspondence, and federal, state, and local regulations.
Organizational and time-management skills to prioritize a high volume of work while adapting to changing priorities.
Ability to perform detailed work accurately and independently under stringent deadlines with minimal direction and supervision.
Ability to think quickly, maintain self-control, and adapt to stressful situations.
Knowledge of office practices and procedures and standard office equipment and software.
Knowledge of word-processing, spreadsheet, and database software appropriate to the position.
Ability to perform required mathematical calculations.
Ability to communicate clearly, concisely, and effectively in English, both orally and in writing.
Skill in researching and understanding complex written materials.
Ability to prepare and maintain accurate, concise records and reports.
Ability to exercise sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
Ability to communicate detailed and sensitive information effectively and concisely, orally and in writing.
Ability to handle sensitive interpersonal situations calmly and tactfully and maintain professionalism.
Ability to maintain effective working relationships with people inside and outside the organization.
Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, consistent with open-records laws and applicable state and federal laws and regulations.

Responsibilities

Review, research, and assess applications and referrals for child support or medical support determinations and enforcement.
Draft, compose, enter, and process legal documents needed to establish and enforce child support, including motions, affidavits, stipulations, judgments, orders, warrants, and income withholding orders.
Document contacts, correspondence, and case actions in KIDS in accordance with Bureau of Child Support requirements.
Review and interpret financial information to determine child support obligations under Wisconsin statutes and guidelines, and determine the availability of medical insurance.
Attend court hearings, take notes, and testify if summoned.
Negotiate settlement agreements with parents and attorneys, including stipulations to child support, medical support, and other appropriate orders before court dates.
Prepare legal documents for court hearings and interstate establishment and enforcement; review orders after hearings and prepare income withholding orders.
Work with other states to facilitate enforcement and establishment of orders.
Conduct investigative activities to locate absent parents.
Monitor and enforce child support orders and payment records to ensure compliance with guidelines.
Communicate with clients, attorneys, employers, and other related persons about case concerns by telephone or in person.
Review court orders for relevant factors such as shared-time placement, split custody, and serial family payers, and resolve cases by stipulation or court hearings.
Implement and maintain administrative liens, account seizures, and alternative payment plans.
Evaluate and process monthly performance reports.
Maintain case files in KIDS, e-filing systems, and office electronic files; close cases according to federal closure criteria.
Provide backup assistance to other department personnel as needed.
Attend trainings, round tables, seminars, and meetings as required and approved by the Department Director.
Perform other duties as assigned.

Benefits

Paid time off available after 30 days of employment
10 observed paid holidays
Health insurance
Dental insurance
Vision insurance
Health Savings Account with employer contributions
Health Reimbursement Arrangement (HRA)
Life insurance
Long-term disability insurance
Short-term disability insurance
Flexible spending
Participation in the Wisconsin Retirement System, an exceptional pension plan with employer match upon vesting and lifetime retirement payment