Office Assistant IV-Child Support Enforcement

Harnett County • Lillington, NC

1d • Onsite

About The Position

The Child Support Office Assistant IV provides clerical support to the agency unit responsible for locating non-custodial parents, establishing paternity and support, and enforcing support orders. The position performs data entry, records and reports work, filing, public contact, office equipment operation, document composition, and other general office duties at the Child Support office. It requires knowledge and use of applicable office equipment, systems, and related technology.

The employee serves as a front desk receptionist, assists with client intake and interview scheduling, directs visitors and callers, handles application fees, and may notarize legal documents. The role maintains case information in the Automated Collection and Tracking System (ACTS), obtains court records, prepares reports and deposits, processes legal documents and court calendars, operates office equipment, maintains filing systems, and processes incoming and outgoing mail. The employee may also perform other assigned duties, including shelter management services during natural or man-made emergencies.

The position is based in an office environment or courtroom setting and requires travel for training, conferences, meetings, and other work-related activities. Physical demands are those of a normal office setting, along with the alertness and stamina needed to avoid errors and remain composed when dealing with difficult issues or individuals. Hiring salary: $38,352.00.

Requirements

• High school graduation and demonstrated knowledge, skills, and abilities gained through at least one year of office assistant or secretarial experience, or an equivalent combination of training and experience.
• Thorough knowledge of the Child Support Enforcement Program, related legal procedures, judicial operations, and office management practices and procedures.
• Significant knowledge of office or work procedures, methods, and practices.
• Knowledge of correct grammar, vocabulary, spelling, and office terminology, and ability to compose or proofread correspondence, reports, and other materials.
• Ability to organize and summarize case information and represent the program orally and in writing.
• Skills using Microsoft Office applications.
• Ability to work effectively in a team-oriented office environment, manage multiple priorities and time-sensitive projects, and work independently.
• Excellent communication skills and ability to gather information to process cases and coordinate and monitor office procedures and workflow.
• Ability to use courtesy and tact in public contact and communication duties that may be sensitive in nature.
• Ability to remain physically and mentally alert to prevent errors and maintain stamina, calmness, and self-control when dealing with difficult issues or individuals.
• Ability to travel for work-related activities.

Responsibilities

• Serve as front desk receptionist; assist with processing clients for interviews and schedule some interviews.
• Meet customers, determine their needs, and contact the appropriate person; direct callers and visitors to appropriate destinations and ensure visitors complete sign-in sheets.
• Greet the public by telephone as needed, notarize legal documents, and accurately receive application fees.
• Enter and update information in the Automated Collection and Tracking System (ACTS).
• Pull court records and obtain legal documents, including support orders, modifications, and payment records for possible court hearings.
• Prepare bank deposits and deliver them to the bank as needed; account for and process orders for office expendable supplies.
• Prepare and maintain reports and records, including monthly attorney bills, Clerk of Court filing fees, sheriff’s bills, travel sheets, cash disbursement journals, lists of NPA application fees, and cash flow sheets.
• Copy or scan legal documents, assemble document packets for distribution, maintain a distribution log, and obtain signatures from the Clerk of Court or Sheriff’s department and IV-D Attorney.
• Enter court information in ACTS, annotate court proceedings on the docket, and prepare and timely distribute court calendars.
• Prepare documents, envelopes, and reports using a personal computer, printer, and Microsoft Office software; maintain filing processes and procedures.
• Serve as agency LAN Coordinator and prepare security forms for incoming and departing employees.
• Open, date-stamp, and distribute incoming mail; process outgoing mail and deliver it to the post office as needed.
• Perform other duties as assigned by the Manager and/or Supervisor, which may include shelter management services during emergencies.
• Travel to attend training, conferences, meetings, and other work-related activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED