Child Support Enforcement Agent

Johnston County • Johnston County Human Resources Department, NC

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About The Position

Johnston County’s Child Support Unit is hiring a Child Support Enforcement Agent to help protect the health, safety, and welfare of the public through uniform enforcement of state and local laws. The position performs investigative work, controls support payments, and conducts financial monitoring and accounting for child support orders. The agent investigates cases in arrears, determines and initiates appropriate actions, and applies relevant regulations and laws. The role makes extensive use of the statewide Automated Case Tracking System (ACTS) and other electronic interface computer systems, and includes testifying in court proceedings.

Applicants should document all relevant work history in the application. Qualification and salary determinations may be based on the work history listed in the application itself; incomplete work history may affect those determinations. Submitted electronic applications cannot be amended. If a degree is required, official transcripts must be submitted within 30 days of hire. Pre-employment reference checks will be conducted. A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, drug screening, SBI fingerprinting, and, if applicable, an NPDB check. A conviction record does not automatically disqualify an applicant unless required by state law; situations are reviewed individually. Other duties may be assigned.

Requirements

• Good organizational skills.
• Good communication skills.
• Ability to work effectively with the general public.
• A four-year college degree, or an associate degree in Business Administration or Paralegal studies, together with one year of experience in investigative, eligibility, judiciary, or legal work; alternatively, a high school diploma with two years of experience in investigative, eligibility, judiciary, or legal work.

Nice To Haves

• Previous Child Support Enforcement experience.

Responsibilities

• Perform investigative work related to child support orders.
• Control support payments and conduct financial monitoring and accounting for child support orders.
• Investigate cases in arrears.
• Determine and initiate appropriate actions.
• Apply applicable regulations and laws.
• Use the statewide Automated Case Tracking System (ACTS) and other electronic interface computer systems.
• Testify in court proceedings.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree