Support Enforcement Aide

Otter Tail County•500 Fir Avenue West Fergus Falls, MN

About The Position

Otter Tail County is hiring a Support Enforcement Aide in its Human Services Department to support the Child Support Collection Unit. Under general supervision, the position enters data into computer systems to generate billing statements, statistics for federal and state reports, and finding and case management reports. It monitors compliance with court-ordered payment plans, analyzes court orders for enforcement actions, performs paralegal functions related to legal enforcement, locates absent parents, reviews the posting and disbursement of collected dollars, and performs other related duties as assigned. The position reviews case files to confirm that enforcement methods have been used and updated information is documented, ensures case information is entered correctly in the computer system, and responds to requests from courts, the county attorney, clients, other agencies, states, and employers so processing is completed in a timely and efficient manner. It is regularly scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The 2026 starting salary is $23.97 per hour, depending on qualifications, with career advancement to $35.95 per hour. A standard 12-month probationary period applies. Finalists must pass a background investigation before hire.

Requirements

High school diploma or equivalent.
Three years of administrative support or related work experience.
Driver’s license valid in the State of Minnesota.

Responsibilities

Manage and monitor enforcement cases after income withholding is determined.
Implement income withholding on enforcement cases upon referral from a Child Support Officer.
Implement medical support and insurance provisions on enforcement cases.
Manage, monitor, and enforce medical support on enforcement cases.
Respond to inquiries from clients, employers, and others.
Accept payments from clients.
Document case actions and maintain state-mandated codes.
Monitor accounts on enforcement cases and initiate adjustments.
Review cases for referral for modification actions when the current order may not be appropriate.
Use computer systems for case-specific work, including Prism, CaseWorks, Maxis, MMIS, Microsoft Word, Adobe Acrobat, MN Government Access, Electronic Court Filing, the Online Child Support Portal, and electronic mail.
Use Prism as the case management system for time documentation, case notes, documents, and other applicable systems.
Attend staff and supervisor/supervision meetings as scheduled.
Attend conferences as scheduled or agreed upon with the supervisor.
Attend training related to job responsibilities.
Complete documentation, agency timesheets, and employee records in a timely manner.
Communicate schedule changes with the supervisor.
Use the call-in line and status (In/Out) Board consistently to keep agency staff informed of availability.
Perform other duties as assigned.
May assist with duties and responsibilities outlined in the County Emergency Operations Plan and Continuity of Operations Plan.