Child Support Agent II - Enforcement Unit

Nash County•Nashville, NC

8d•Onsite

About The Position

The Child Support Agent II works in the Child Support Unit, which locates non-custodial parents, establishes paternity and support or medical orders, enforces existing orders, and collects and distributes child support in IV-D cases. The Agent investigates and enforces new paternity and support orders, manages the financial accounting of support orders, monitors cases for possible modifications, and prepares, investigates, and negotiates cases. The role exercises considerable independent judgment in applying relevant rules, regulations, and laws. Activities requiring attorney approval are reviewed by the IV-D Attorney. The position is full-time, with a standard schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday, totaling 40 hours per week. Flexibility and overtime may be needed to meet court schedules and workload demands; compensatory time is given when work extends beyond scheduled hours. The Agent is trained in program policies, procedures, and the ACTS system, and is expected to manage a caseload independently after training. Work is performed in a county social services agency in the County Administration Building, where staff have private offices to protect case confidentiality. The role involves frequent contact with clients and non-custodial parents, court personnel, attorneys, sheriff’s departments, employers, insurers, and public agencies. Because child support matters can be emotionally distressing, the Agent must manage interviews and help defuse potentially volatile situations. The employee may also work in emergency shelters or perform disaster-related tasks.

Requirements

High school graduation plus three years of experience in eligibility, investigative, judiciary, or legal work that provides the knowledge and abilities needed for the position; or an associate degree in business administration, human resources, law enforcement, or a closely related field plus two years of such experience; or a four-year degree plus six months of such experience.
Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures.
Ability to interview clients, non-custodial parents, and other sources and investigate cases.
Ability to organize, analyze, and summarize case information.
Intermediate math skills.
Ability to establish and maintain effective working relationships with clients, non-custodial parents, locate sources, court personnel, attorneys, sheriffs, and other officials.
High degree of accuracy in case processing, interpreting court orders, and entering information in ACTS.
Ability to manage a caseload independently after training and exercise independent judgment.
Ability to communicate professionally and manage interviews, including diffusing potentially volatile situations.
Ability to attend court and carry records, documents, and supplies; gather and organize information using a computer, telephone, and mail.

Nice To Haves

Current Child Support experience is preferred.

Responsibilities

Monitor court-order compliance, identify delinquent cases in the ACTS system, assess case information, and select appropriate enforcement actions.
Administer income withholding, including establishing, increasing, and transferring withholding to other employers or income sources.
Prepare, review, and correct legal documents for contempt proceedings; coordinate hearings, service information, and case records in ACTS.
Notify absent parents and licensing boards about possible occupational, professional, business, or wildlife license suspension or revocation, and negotiate repayment plans when appropriate.
Coordinate driver’s license and vehicle registration suspension or revocation procedures, verify required information with the DMV, and update applicable systems.
Provide accurate arrears information to credit bureaus and tax refund interception agencies; verify records, attend appeal hearings, provide documentation, and testify when required.
Verify children’s medical insurance coverage and determine whether to contact an employer or pursue a medical contempt action.
Pursue property liens and insurance settlement liens when appropriate, coordinating with the sheriff’s office and other agencies.
Monitor bond or security requirements and consider enforcement procedures in light of bankruptcy laws.
Locate absent parents and employers using available resources, verify information from ACTS interfaces and work lists, and make referrals to state and federal locate resources.
Prepare court cases for modification, assemble fact sheets and evidence, issue subpoenas, update arrearage and payment information, and review cases with the IV-D Attorney.
Assist the IV-D Attorney in court, testify when required, negotiate with non-custodial parents or their attorneys, and document court orders and docket information.
Manage the financial accounting of child support orders, enter financial terms, analyze and reconcile case histories, certify arrears, and monitor accounts and subaccounts for accurate distribution.
Review undistributed receipts and promptly initiate actions to distribute funds appropriately.
Document all case activity in ACTS and update case information, investigate system-generated information, and take appropriate action on routine and complex case issues.
Communicate with clients, non-custodial parents, employers, court personnel, and community resources, explaining child support services and collection distributions professionally and tactfully.
Amend court orders, including adding children to existing orders; verify relevant information, prepare pleadings, gather evidence, subpoena witnesses, and seek consent or initiate court action as needed.
Perform other reasonable tasks requested by a supervisor or program leadership, including emergency shelter or disaster-related duties.