Child Support Establishment Agent

Johnston County • Johnston County Courthouse, NC

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About The Position

Johnston County’s Child Support Unit is seeking a Child Support Establishment Agent to support the health, safety, and welfare of the public through the uniform enforcement of state and local laws. The position is responsible for initiating, organizing, and enforcing child support orders within the Child Support Enforcement (IV-D) program, including establishing paternity and new support orders.

The agent investigates and prepares cases for court, enforces and modifies support orders, evaluates factors affecting cases, and independently presents cases in the courtroom in coordination with an attorney. The role also responds to case-related information requests from clients, agencies, employers, and attorneys.

Pre-employment screening includes a reference check. A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank check. If a degree is required, official transcripts must be submitted within 30 days of hire.

Requirements

• Thorough knowledge of the Child Support Enforcement Program and applicable legal proceedings.
• Thorough knowledge of investigative procedures used in the program.
• Computer skills, including word processing, and ability to learn ACTS and other electronic systems.
• Ability to establish rapport with and interview clients, absent parents, and other related sources, and to implement investigative procedures.
• Ability to organize, analyze, and summarize case information.
• Ability to perform basic math to calculate child support payments.
• Effective oral and written communication skills.
• Ability to establish and maintain effective working relationships with clients, absent parents, personnel in other agencies and states, court and law enforcement officials, employers, the public, supervisors, and peers.
• Bachelor’s degree or associate degree in Business Administration, Paralegal, or a related field and one year of experience in investigative, eligibility, judiciary, or legal work; or high school diploma and two years of experience in investigative, eligibility, judiciary, or legal work.

Responsibilities

• Initiate, organize, and enforce child support orders in the Child Support Enforcement (IV-D) program.
• Establish paternity and new support orders.
• Investigate cases and prepare them for court.
• Enforce and modify court support orders.
• Assess variables affecting cases and present cases in the courtroom with the attorney.
• Meet with clients and respond to requests for case information from clients, local, state, and federal agencies, employers, and attorneys.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree