Client Human Resources Business Partner II

ADP•Norfolk, VA

About The Position

ADP is hiring a Client Human Resources Business Partner II. This role is an opportunity to join a company offering career advancement, award-winning training, and world-class service guidelines for success, growth, and continued learning in an inclusive environment with a culture of collaboration and belonging. In this role, you'll be a trusted advisor to clients, using HR experience, ADP product expertise, and consulting skills to solve critical business challenges. You will carry the weight of ADP's service reputation and client satisfaction. The primary goal is to help clients, with daily tasks varying based on client questions and solutions provided. The role offers continuous learning through top-ranked training. To thrive, comfort in building relationships with external clients and internal partners is essential. A professional communication style that builds rapport, trust, and clarity is key, leading to high client satisfaction scores. The pace can be fast, but the environment also includes fun, career opportunities, and lasting friendships in an inclusive company culture.

Requirements

At least 3-5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
At least 3-5 years of experience in a customer service or human resources environment, with proven ability to produce positive results
A college degree is great but not required. Other acceptable experiences could include: Experience noted above, OR Military Experience.

Nice To Haves

Current/prior account management experience highly preferred, preferably with a large book of business
Workforce Now and Henry experience highly preferred
HR/Payroll/Benefits experience highly preferred
Ability to function well and thrive in a matrix-leadership environment (leading/influencing direct team members)
HR Certification or willing to pursue in the first year

Responsibilities

Serve as an HR expert to ADP's largest clients and support ADP's most complex products/technologies.
Solve client problems by taking a broad perspective to identify solutions.
Work independently to resolve issues.
Proactively work with clients to provide information, best practices, and training on ADP solutions.
Use strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues.
Set priorities, organize your day, multi-task, change direction, and provide prompt follow-up.
Strive to exceed client expectations in every interaction.
Uphold the highest ethical standards and live ADP's core value of Integrity is Everything.
Interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients.
Share knowledge and best practices with less experienced Consultants and Specialists at ADP.