Human Resources Business Partner II

OneMCI•Dallas, TX

14h•Onsite

About The Position

At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes. The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Minimum 1 year of experience in an HR Business Partner or related HR/operations role
Some undergraduate-level education
Excellent interpersonal and communication skills
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
Familiarity with training tools and techniques
Strong conflict resolution skills (including employee and customer-related issues)
Effective time management, planning, and multitasking abilities
Strong written and verbal presentation skills
Ability to thrive in a fast-paced, professional environment
Skilled in planning, coordination, and adapting to various learning styles
Comfortable giving and receiving constructive feedback
Ability to prioritize tasks and meet deadlines efficiently
Must exhibit good business judgment and acumen by being both confident and flexible in their views.
Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Must be willing to submit to drug screening.

Nice To Haves

Experience in call center operations or client services is highly valued.
Experience in military or government (local, state, or federal) environments
Background in contact center operations
Degree from an accredited two- or four-year college or university
SHRM-SCP or equivalent HR certification

Responsibilities

Provide general HR support in collaboration with operations teams
Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives
Align HR strategies with business objectives and recommend improvements
Promote employee engagement through a proactive, hands-on approach (including remote interactions)
Adapt to a fast-changing work environment influenced by economic and policy shifts
Drive innovation in HR practices and process improvements
Lead employee relations, retention, and recognition programs
Manage a high-volume workload and multiple priorities effectively
Demonstrate strong organizational and interpersonal skills

Benefits

Competitive compensation
Performance-based bonuses
Comprehensive medical, dental, and vision benefits
Paid vacation and holidays
Exciting incentive contests
Paid Time Off
Incentives & Rewards (daily, weekly, and monthly contests with cash bonuses and prizes)
MEC medical plans after just 30 days
Retirement savings programs, where available
Short-term disability coverage
Life insurance options
Supplemental Insurance (Accident and critical illness insurance)
Career Growth (internal promotions)
Paid Training
Fun, Engaging Work Environment
Casual Dress Code