Client Human Resources Business Partner II

ADP•El Paso, TX

18d•Hybrid

About The Position

ADP is hiring a Human Resources Consultant in El Paso, Texas. In this hybrid role, the consultant serves as a trusted advisor to ADP’s largest clients, using HR experience, ADP product expertise, and consulting skills to address business challenges and support complex products and technologies. The role focuses on client service, issue resolution, recommendations, and education. The position is based in the El Paso office three days per week, with two days remote.

Requirements

At least 3–5 years of professional consulting experience, or equivalent experience as a practitioner in a systems-related organization.
At least 3–5 years of experience in a customer service or human resources environment, with a proven ability to produce positive results.
Ability to build relationships with external clients and internal partners, communicate clearly by phone and in writing, and establish trust and rapport.
A college degree is not required; qualifying experience or military experience may be considered.

Nice To Haves

HR certification, or willingness to pursue one during the first year.

Responsibilities

Research, troubleshoot, and independently resolve client issues involving complex products and technologies.
Work proactively with clients to provide information, best practices, and training on ADP solutions.
Communicate with clients using HR knowledge, ADP product knowledge, and interpersonal skills to resolve issues and exceed expectations.
Set priorities, organize work, multitask, adapt to changing needs, and provide prompt follow-up.
Interpret internal or external business issues and recommend solutions and best practices to ADP leadership and clients.
Share knowledge and best practices with less experienced Consultants and Specialists.