Client Executive - CCA

TD Synnex • Miramar, FL

3d • Hybrid

About The Position

The Client Executive – Endpoint Solutions, CCA drives partner growth and customer success by building strategic relationships and delivering TD SYNNEX’s portfolio of products, services, and solutions. The role owns customer business plans, aligns account teams and supplier partners, and identifies opportunities to expand market share, grow sales, and strengthen customer satisfaction. It translates customer needs into tailored Endpoint Solutions and develops strategic partner relationships to expand sales opportunities and support long-term customer success.

The position works on small to mid-size accounts of moderate complexity, with some supervision. It represents the company to the customer and the customer to the company in sales-oriented activities. Travel may be required up to 75% of the time. The working environment is professional and hybrid, with occasional non-standard work hours or overtime as business requires.

Requirements

• Bachelor’s degree or equivalent experience providing comparable knowledge and job skills.
• At least 3 years of relevant work experience.
• Full knowledge of the assigned product or service line.
• Ability to build direct customer relationships to broaden the customer base and increase sales.
• Ability to perform and improve sales and service tasks under self-direction.
• Ability to work with some supervision on small to mid-size accounts of moderate complexity.

Nice To Haves

• Master’s degree or MBA in Business Administration, Marketing, or a related field.
• Microsoft 365 Certified: Endpoint Administrator Associate, or an equivalent endpoint management certification.
• Vendor sales or technical accreditations in endpoint solutions, such as HP, Dell, Lenovo, or Microsoft.
• Professional sales methodology certification, such as Sandler, Miller Heiman Strategic Selling, or Challenger.
• TD SYNNEX Solutions Path training and certification.
• Understanding of the organization’s entire product or service line.

Responsibilities

• Create and own customer business plans and pricing models, including partner value propositions and offerings, geographic coverage mapping, and comprehensive marketing plans for new business, installed-base business, and renewals or annuities.
• Establish quarterly and annual sales goals, and report and review actual results against goals.
• Plan Solutions Path engagement, training, and certification schedules.
• Conduct monthly sales reviews and maintain action-item lists.
• Conduct quarterly business reviews with business-unit management and related supplier teams.
• Provide increased account coverage to develop and enhance executive-level customer relationships with strategic and ISV partners.
• Grow share of wallet by winning additional business lines and improving the customer experience through TD SYNNEX brand services, solutions, and a focus on customer satisfaction.
• Identify sales leads for the field organization through corporate management by identifying opportunities, developing operational plans, and advocating TD SYNNEX capabilities at the customer’s corporate-management level with the assigned account team.
• Communicate proactively with customers to identify satisfaction issues and determine the root causes of perceived problems.
• Design corrective action plans to resolve identified problems and improve customer relations, and coordinate requirements with appropriate support groups, such as TD SYNNEX Services.
• Own and manage the customer strategy.
• Ensure cross-divisional teamwork to leverage TD SYNNEX’s value in achieving the customer’s business vision.
• Travel up to 75% of the time.

Benefits

• Elective benefits tailored to the employee’s country and lifestyle.
• Formal leadership and professional development programs and on-demand courses.
• Seminars, events, and a global Life Empowerment Assistance Program supporting financial, physical, and mental well-being.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• Onboarding program that connects new coworkers within their first 30 days.
• Internal peer-led inclusive communities and activities, including business resource groups, local volunteering events, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level