Client Executive

Marsh McLennan•San Diego, CA

About The Position

Responsible for retaining existing business and developing business within assigned accounts. The Client Executive acts as a leader for the Retirement Services team, overseeing client service, renewal and marketing activities, employee education, compliance-related processes, and the delivery of client requirements. The role also leads Client Service Team members and works with division and operations leaders to secure resources and resolve issues.

Requirements

At least 7 years of experience servicing corporate retirement plans.
A bachelor’s degree is strongly preferred, along with at least one recognized financial or benefits industry designation.
AIF designation, or willingness to obtain it within 6 months of hire.
Professional history showing increasing levels of responsibility directly related to the role’s duties.
Familiarity with the Employee Health & Benefits marketplace, including industry-specific business needs, educational and professional development associations, carriers, and other broker agencies.
Basic financial analysis technical knowledge and understanding of investment and group retirement plans and applicable federal and state legislation.
Ability to make independent decisions and use good judgment in addressing and servicing client needs.
Strong communication skills, including explaining technical matters in non-technical terms and presenting information clearly, concisely, and accurately in writing and verbally.
Maintain a valid, unrestricted California Life and Disability License and meet continuing education requirements.
Maintain a valid California driver’s license and dependable transportation.
Knowledge of general office personal computing and ability and willingness to learn and use required computer programs, including MS Windows 7, Office 2010, and financial industry software.
Ability to use a computer keyboard, sit in a stationary position for extended periods, and use office equipment such as fax and copy machines and telephones.
Travel to client sites is required, usually within driving distance, with occasional trips involving 2–5 nights away.
Extended work hours of 10–12 hours per day are occasionally required for networking and industry functions that may begin before the workday or extend into the evening.

Nice To Haves

FINRA Series 65/66, or willingness to obtain.
Bachelor’s degree.
At least one recognized financial or benefits industry designation.

Responsibilities

Oversee ongoing client service activities and meet with clients throughout the year to maintain a high level of service and ensure expectations are met.
Meet business retention goals and help develop new business with existing clients through employee education and increased contributions.
Build strong business relationships and client trust.
Ensure client compliance with annual plan testing and Form 5500 filing procedures, as applicable.
Advise the Client Service Team on routine client concerns; investigate recurring and non-routine client and carrier concerns and bring them to resolution.
Facilitate and deliver Open Enrollment employee education sessions and support ongoing employee engagement throughout the year.
Troubleshoot client service requests and assist with client-related mergers and acquisitions activity.
Manage the marketing of existing plans, coordinate coverage placement through instructions to the Client Service Team, and direct preparation of employee communication materials.
Advise, inform, and involve the Client Sales Executive as needed during the marketing process.
Prepare and present renewal outcomes to clients in a timely manner.
Recommend improvements based on changes to employee benefits legislation, suggest strategies for client concerns, and resolve discrepancies, errors, or inconsistencies in information.
Manage the transition timeline for conversion to a new provider and conduct employee meetings to communicate benefit options as needed.
Review contracts, plan documents, Summary Plan Descriptions, and other legal documents for accuracy, and ensure materials are sent to clients on time.
Lead Client Service Team members by fostering trust, open communication, cohesive teamwork, problem solving, and collaboration.
Focus the team on client requirements and familiarize members with client specifications, work procedures, processes, quality standards, techniques, and tools.
Provide business information to support team members’ professional development and ensure deliverables meet client requirements, cost, and schedule.
Work with the Director of Employee Health & Benefits Division, Benefits Service Manager, and Director of Operations to obtain resources, discuss impediments, and escalate unresolved issues.
Review quarterly production and activity reports; maintain account files, document account issues, and maintain the Agency Management System.
Establish and consistently maintain effective, positive working relationships with associates and clients.