Client Executive - CCA

TD SYNNEX • Miramar, FL

4d • Hybrid

About The Position

The Client Executive – Endpoint Solutions, CCA drives partner growth and customer success by building strategic relationships and delivering TD SYNNEX’s portfolio of products, services, and solutions. The role owns customer business plans, aligns account teams and supplier partners, identifies opportunities to expand market share and sales, and strengthens customer satisfaction. It translates customer needs into tailored Endpoint Solutions and builds strategic partner relationships to expand sales opportunities and support long-term customer success.

The Client Executive creates and owns customer business plans and pricing models, provides increased account coverage, manages customer strategy, and coordinates cross-divisional teamwork to support customers’ business visions. The role represents the company to customers and customers to the company in sales-oriented activities. It is based in a hybrid professional environment, requires travel up to 75% of the time, and may involve occasional non-standard work hours or overtime as business requires.

Requirements

• Bachelor’s degree or equivalent experience that provides comparable knowledge and job skills.
• At least 3 years of relevant work experience.
• Full knowledge of the assigned product or service line.
• Ability to work on small- to mid-size accounts of moderate complexity, with some supervision.
• Ability to perform sales and service tasks and procedures under self-direction.
• Ability to build direct customer relationships to broaden the customer base and increase sales.
• Ability to travel up to 75% of the time.

Nice To Haves

• Master’s degree or MBA in Business Administration, Marketing, or a related field.
• Microsoft 365 Certified: Endpoint Administrator Associate or an equivalent endpoint management certification.
• Vendor sales or technical accreditations in endpoint solutions, such as HP, Dell, Lenovo, or Microsoft.
• Professional sales methodology certification, such as Sandler, Miller Heiman Strategic Selling, or Challenger.
• TD SYNNEX Solutions Path training and certification.

Responsibilities

• Create and own customer business plans and pricing models, including partner value propositions and offerings, geographic coverage mapping, and marketing plans for new business, installed base, and renewals/annuities.
• Establish quarterly and annual sales goals, and report and review actual results against goals.
• Set Solutions Path engagement, training, and certification schedules.
• Conduct monthly sales reviews and maintain action-item lists.
• Lead quarterly business reviews with business-unit management and related supplier teams.
• Travel up to 75% of the time.
• Increase account coverage and develop executive-level customer relationships with strategic and ISV partners.
• Grow share of wallet by winning more business lines and improving the customer experience through TD SYNNEX brand services, solutions, and customer-satisfaction efforts.
• Identify sales leads for the field organization through corporate management; identify opportunities, develop operational plans, and advocate TD SYNNEX capabilities at the customer’s corporate management level with the assigned account team.
• Proactively communicate with customers to identify satisfaction issues and determine the root causes of perceived problems.
• Design corrective action plans to resolve identified problems and improve customer relations.
• Coordinate action-plan requirements with appropriate support groups, such as TD SYNNEX Services.
• Own and manage customer strategy.
• Ensure cross-divisional teamwork to leverage TD SYNNEX’s value in achieving the customer’s business vision.
• Represent the company to the customer and the customer to the company in sales-oriented activities.

Benefits

• Country-tailored elective benefits.
• Formal leadership and professional development programs and on-demand courses.
• Seminars, events, and a global Life Empowerment Assistance Program supporting financial, physical, and mental well-being.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• Onboarding program that connects new coworkers within their first 30 days.
• Internal peer-led inclusive communities and activities, business resource groups, local volunteering events, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level