Client Engagment Specialist

NorthKey Community Care • Covington, KY

21h • Onsite

About The Position

NorthKey Community Care is seeking a full-time Client Engagement Specialist to encourage and support client engagement in mental health and substance use services. The position is based at NorthKey’s outpatient office in Covington, Kentucky, and requires travel to rural counties and NorthKey’s eight locations. Reliable transportation is required; mileage reimbursement is provided. Hours are generally Monday through Friday, 8:30 a.m. to 5:00 p.m.

The specialist conducts client outreach, identifies barriers to participation, helps clients access resources, tracks engagement, and supports timely completion of required documentation and compliance activities. The role also involves client interviews for grant compliance, obtaining legal documentation, participating in supervision and case consultations, and maintaining confidentiality.

Requirements

• High school diploma or GED.
• Relevant education, training, experience, knowledge, and expertise to meet client needs.
• Reliable transportation to travel to NorthKey’s locations and rural counties.

Responsibilities

• Assist clients professionally in achieving identified goals.
• Track client engagement in services for assigned staff members.
• Conduct written and oral outreach to encourage engagement in NorthKey services, identify barriers to participation, and assist with resources that promote attendance.
• Monitor required chart compliance, including treatment plans, annual evaluations, and grant activities, to ensure timely completion of required elements.
• Conduct client interviews as required for grant compliance.
• Assist in obtaining appropriate legal documentation to support timely services and submission of documentation for payment.
• Complete documentation accurately and on time, meeting NorthKey policy requirements.
• Participate in planned supervision and case consultation conferences as necessary.
• Come prepared to meetings and keep the administrator informed.
• Maintain confidentiality in all matters concerning client information.

Benefits

• Salary of $14.00 per hour.
• Up to 12% annual bonus.
• Paid time off: 16 days during the first year, including the employee’s birthday.
• 10 paid holidays.
• Individual and family health insurance and other insurance plans offered.
• 401(k) with employer match.
• Potential eligibility for Public Service Loan Forgiveness.
• In-service training.
• Mileage reimbursement for required travel.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED