Client Engagment Specialist
About The Position
NorthKey Community Care is seeking a full-time Client Engagement Specialist to encourage and enhance client engagement in mental health and substance use services. The role involves identifying barriers to participation and helping clients access resources. The position is based at NorthKey’s outpatient office in Covington, Kentucky, and requires travel to rural counties and NorthKey’s eight locations. Reliable transportation is required; mileage reimbursement is provided. Hours are generally Monday through Friday, 8:30 a.m. to 5:00 p.m. NorthKey Community Care has provided mental health, substance use, and developmental disabilities services to Northern Kentucky since 1966. Its services are available across Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties.
Requirements
- High school diploma or GED.
- Relevant education, training, experience, knowledge, and expertise to meet client needs.
- Reliable transportation to travel to NorthKey’s eight locations.
Responsibilities
- Assist clients professionally in achieving identified goals.
- Track engagement in services for assigned staff members.
- Conduct written and oral outreach to encourage engagement in NorthKey services, identify barriers to participation, and help clients access resources that promote attendance.
- Monitor required chart compliance, including treatment plans, annual evaluations, and grant activities, to ensure all required elements are completed on time.
- Conduct client interviews as required for grant compliance.
- Assist in obtaining appropriate legal documentation to support timely services and submission of documentation for payment.
- Complete documentation accurately and on time, and meet NorthKey documentation requirements.
- Participate in planned supervision and case consultation conferences as necessary.
- Come prepared to meetings and keep the administrator informed.
- Maintain confidentiality in all matters related to client information.
Benefits
- Salary of $14.00 per hour.
- Up to 12% annual bonus.
- Family-oriented work environment.
- Paid time off: 16 days in the first year, including the employee’s birthday.
- 10 paid holidays.
- Individual and family health insurance and other insurance plans.
- 401(k) with employer match.
- Potential eligibility for the Public Service Loan Forgiveness program.
- In-service training.
- Mileage reimbursement for required travel.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
