Client Director- North Central
About The Position
The Client Director owns Nexthink’s most important and complex enterprise relationships and serves as the executive face of Nexthink to a portfolio of marquee accounts. The role drives renewals, platform adoption, and revenue growth by building multi-threaded relationships with stakeholders from IT and service desk teams through CIOs and other C-suite leaders. The Client Director connects Nexthink’s capabilities to client priorities such as reducing IT costs, improving employee productivity, and protecting the digital workplace at scale. The position sets commercial direction for its portfolio and is accountable for growth across licenses, renewals, and professional services. It develops outcomes-driven account roadmaps, coordinates internal teams across functions and regions, and manages worldwide deployment and development of assigned accounts. The role requires an enterprise sales leader who can build long-term account strategies, deliver commercial results, and act as a trusted advisor to clients.
Requirements
- 10+ years of enterprise technology sales or account leadership experience, with a record of consistently exceeding multimillion-dollar revenue targets.
- At least 2 years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts.
- Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or an adjacent enterprise software category.
- Demonstrated ability to engage and influence executive stakeholders, including CIOs, CHROs, and other C-suite leaders.
- Ability to develop a three-year account vision while also closing quarterly business.
- Disciplined pipeline management, rigorous qualification, and sound opportunity selection.
- Strong relationship-building skills and a record of following through on commitments.
- Intellectual curiosity, ability to learn quickly, and adaptability in a fast-moving market.
- Ability to lead virtual teams through influence rather than authority.
Responsibilities
- Build and deepen relationships across assigned accounts, from IT and service desk teams to CIOs and other C-suite stakeholders.
- Develop and execute strategic account plans to drive license expansion, professional services adoption, and renewals.
- Partner with clients to build outcomes-driven roadmaps aligned with their business priorities and help them realize measurable value.
- Coordinate Nexthink resources across functions and geographies to deliver a strong client experience and support customer success.
- Manage worldwide deployment and development of assigned accounts, coordinating resources across regions for consistent engagement.
- Own the commercial health of the account portfolio and achieve targets across licenses, renewals, and professional services.
Benefits
- Company-covered health insurance, dental insurance, and vision insurance.
- Access to life insurance, long-term disability, and accidental death/personal loss coverage.
- Flexible hours.
- Unlimited paid time off, in addition to 15 days of holidays.
- 11 company-paid holidays.
- Three additional paid days for volunteering.
- Hybrid work model with structured onboarding.
- Free access to professional training platforms.
- Up to 16 weeks of paid leave for birthing parents or primary caregivers and 6 weeks for secondary caregivers.
- 401(k) plan with up to 4% company matching contributions and immediate vesting.
- Referral bonuses for successful hires after three months of continuous employment.
- Commission or performance bonus plan may be included in total rewards compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
