Client Director- North Central
About The Position
The Client Director owns Nexthink’s most important and complex enterprise relationships and serves as the executive-facing leader for a portfolio of marquee accounts. This is a strategic sales and account leadership role focused on driving renewals, expanding platform adoption, and developing multi-threaded, C-suite relationships that build customer loyalty and revenue growth. The role connects Nexthink’s capabilities to client priorities such as reducing IT costs, improving employee productivity, and protecting the digital workplace. The Client Director develops account plans and outcomes-driven roadmaps, leads commercial strategy and financial performance across licenses, renewals, and professional services, and coordinates Nexthink teams across functions, regions, and geographies. The position also manages worldwide account deployment and development, ensuring consistent, high-impact client engagement and measurable value delivery.
Requirements
- 10+ years of enterprise technology sales or account leadership experience, with a track record of consistently exceeding multi-million-dollar revenue targets.
- At least 2 years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts.
- Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or an adjacent enterprise software category.
- Demonstrated success engaging and influencing executive stakeholders, including CIOs, CHROs, and other C-suite leaders.
- Ability to develop a multi-year account vision while executing near-term sales objectives.
- Disciplined pipeline management and rigorous opportunity qualification.
- Strong relationship-building skills and a record of following through on commitments.
- Ability to learn quickly and adapt to a fast-moving market.
- Ability to lead virtual teams through influence rather than authority.
Responsibilities
- Build and deepen relationships across assigned accounts, from IT and service desk teams through CIO and other C-suite stakeholders.
- Develop and execute strategic account plans to drive license expansion, professional services adoption, and renewals.
- Set the commercial direction for the account portfolio and deliver results against targets.
- Partner with clients to create outcomes-driven roadmaps aligned with their business priorities and demonstrate measurable value.
- Coordinate Nexthink resources across functions and geographies to deliver a strong client experience and support customer success.
- Manage worldwide deployment and development of assigned accounts, coordinating regional resources for consistent engagement.
- Own the financial and commercial health of the portfolio, including performance across licenses, renewals, and professional services.
Benefits
- Company-covered health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability coverage
- Accidental death and personal loss coverage
- Flexible hours
- Unlimited paid time off
- 11 company-paid holidays
- Three extra paid days for volunteering
- Hybrid work model
- Access to professional training platforms
- Paid leave of up to 16 weeks for birthing parents or primary caregivers and 6 weeks for secondary caregivers
- 401(k) plan with up to 4% company matching
- Employee referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
