Client Delivery Manager - US Northeast Region

SAP IT Business Systeme•Newtown Township, PA

1d•$135,600 - $230,600

About The Position

The Client Delivery Manager owns SAP Private Cloud engagements for enterprise customers across the Northeast Market Unit, managing the full lifecycle from contract handover through renewal. The role helps customers achieve contracted business outcomes, supports adoption, tracks contract compliance and consumption, and safeguards revenue by proactively identifying risks such as entitlement leakage. The manager serves as the first point of escalation for serious customer challenges, leads governance sessions, and reports to senior business stakeholders. Working with account teams, the manager identifies upsell and cross-sell opportunities, drives renewal readiness, monitors customer satisfaction, and helps prevent churn by demonstrating measurable results. The role also helps customers adopt solutions faster and realize the value of their investment. Where applicable, the manager is accountable for post-sale C2C customers as a single-engine orchestrator, overseeing consumption tracking, risk mitigation, and revenue safeguarding. The manager also promotes release-version currency and customer transitions to the latest release to support consumption of AI entitlements. The role works daily with SAP colleagues across sales, operations, and technical functions in a global, virtual organization. It requires customer delivery experience, SAP Basis and technical knowledge, familiarity with private cloud deployments and infrastructure, structured project management and governance skills, and the ability to communicate effectively with both senior executives and engineers.

Requirements

At least 6 years of experience in SAP cloud operations, infrastructure, or customer delivery.
A bachelor's degree.
SAP Basis and technical knowledge, including an understanding of private cloud deployments and infrastructure.
Experience managing large contracts across international teams.
Structured project management skills and the ability to run governance effectively.
Ability to translate complex technical realities into plain business language for varied audiences.
Ability to present confidently to CIOs and work through technical details with engineers.
Strong de-escalation skills and composure in difficult situations.
Ability to thrive in a global, virtual organization with competing stakeholder demands.
Skills in customer interaction management and collaboration, customer success management, project planning and execution, financial management, establishing trust, customer orientation, effective communication, emotional intelligence, and complex problem solving.
Agentic AI day-to-day practice, AI-assisted automation and prototyping, AI adoption capability, AI-assisted architecture decisions, and AI output quality assurance.

Nice To Haves

Project management certification.

Responsibilities

Own SAP Private Cloud engagements for enterprise customers across the Northeast Market Unit.
Manage the full customer engagement lifecycle, from contract handover through renewal.
Lead adoption conversations and track contract compliance.
Ensure customers achieve the business outcomes they contracted for.
Identify risks related to entitlement leakage and safeguard revenue.
Step in as the first point of contact when a customer faces a serious challenge.
Run governance sessions and report regularly to senior business stakeholders.
Work with account teams to identify upsell and cross-sell opportunities.
Drive renewal readiness and maintain visibility into customer satisfaction.
Help prevent churn by demonstrating measurable results.
Help customers adopt solutions faster so they regularly realize the benefits of their investment.
Where applicable, take post-sale accountability for C2C customers, including consumption tracking, risk mitigation, and revenue safeguarding.
Drive release-version currency and support customer transitions to the latest release version to enable consumption of AI entitlements.