Client Delivery Manager - US Northeast Region

SAP Careers•Newtown Township, PA

1d•$135,600 - $230,600

About The Position

The Client Delivery Manager owns SAP Private Cloud engagements for enterprise customers across the Northeast Market Unit, managing the full lifecycle from contract handover through renewal. The role focuses on customer adoption, contract compliance, delivery of contracted business outcomes, revenue protection, renewal readiness, and customer satisfaction. The manager leads governance sessions and reports to senior business stakeholders, works with account teams to identify upsell and cross-sell opportunities, and steps in as the initial point of response when customers face serious challenges. The position also supports faster solution adoption, measurable customer results, release-version currency, and consumption of AI entitlements. Where applicable, the manager is accountable for post-sale C2C customers, orchestrating consumption tracking, risk mitigation, and revenue safeguarding. The role works daily with SAP colleagues across sales, operations, and technical functions in a global, virtual organization. It requires confidence engaging CIO-level stakeholders while also working through technical details with engineers, and the ability to manage competing stakeholder demands across international teams.

Requirements

At least 6 years of experience in SAP cloud operations, infrastructure, or customer delivery.
Understanding of how enterprise technology decisions are made and who makes them.
Ability to explain complex technical realities in plain business language to varied audiences.
Experience managing large contracts across international teams.
Structured project management skills and ability to run governance effectively.
Ability to present confidently to CIOs and discuss technical details with engineers.
Bachelor's degree.
SAP Basis/technical knowledge and understanding of private cloud deployments and infrastructure.
Strong de-escalation skills and composure in difficult situations.
Ability to thrive in a global, virtual organization with competing stakeholder demands.

Nice To Haves

Project management certification.

Responsibilities

Own SAP Private Cloud engagements for enterprise customers across the Northeast Market Unit.
Manage the full customer engagement lifecycle from contract handover through renewal.
Lead adoption conversations and track contract compliance.
Ensure customers achieve the business outcomes specified in their contracts.
Proactively identify entitlement-leakage risks and safeguard revenue.
Act as the initial escalation point when a customer faces a serious challenge.
Run governance sessions and report regularly to senior business stakeholders.
Work with account teams to identify upsell and cross-sell opportunities.
Drive renewal readiness and maintain a clear view of customer satisfaction.
Prevent churn by demonstrating measurable results.
Help customers adopt solutions faster so they regularly realize benefits from their investment.
Where applicable, take accountability for post-sale C2C customers, including consumption tracking, risk mitigation, and revenue safeguarding.
Drive release-version currency and ensure customers transition to the latest release version to support consumption of AI entitlements.