Client Delivery Manager - US Northeast Region

SAP IT Business Systeme•Newtown Township, PA

4h•$135,600 - $230,600•Remote

About The Position

This role is responsible for managing SAP Private Cloud engagements for enterprise customers in the Northeast Market Unit. The Client Delivery Manager will oversee the entire lifecycle of these engagements, from contract handover through to renewal. Key responsibilities include leading adoption conversations, tracking contract compliance, ensuring customers achieve their contracted business outcomes, and safeguarding revenue by identifying and mitigating risks such as entitlement leakage. The role requires proactive intervention when customers face significant challenges, running governance sessions, and reporting to senior business stakeholders. Collaboration with the account team to identify upsell and cross-sell opportunities, driving renewal readiness, and monitoring customer satisfaction are also crucial. The goal is to prevent churn by demonstrating measurable results and helping customers adopt solutions faster to realize benefits. For C2C customers, the role involves post-sale orchestration, consumption tracking, risk mitigation, and revenue safeguarding. Additionally, the manager will drive customers towards the latest release versions, ensuring consumption of AI entitlements.

Requirements

6 or more years in SAP cloud operations, infrastructure, or customer delivery.
Understanding of how enterprise technology decisions are made and by whom.
Ability to translate complex technical realities into plain business language for any audience.
Background in managing large contracts across international teams.
Structured project management skills.
Ability to run governance well.
Confidence in presenting to a CIO and working through technical detail with engineers.
A bachelor's degree is required.
SAP Basis/Technical knowledge.
Understanding of private cloud deployments and infrastructure.
Solid de-escalation skills and ability to stay composed when situations get difficult.
Ability to thrive in a global, virtual organization where stakeholder demands compete.

Nice To Haves

Project management certification is an advantage.

Responsibilities

Own SAP Private Cloud engagements for enterprise customers across Northeast Market Unit.
Manage the full lifecycle of engagements, from contract handover through to renewal.
Lead adoption conversations and track contract compliance.
Ensure customers achieve their contracted business outcomes.
Safeguard revenue by proactively identifying risks related to entitlement leakage.
Step in first when a customer faces a serious challenge.
Run governance sessions and report regularly to senior business stakeholders.
Work with the account team to identify upsell and cross-sell opportunities.
Drive renewal readiness and maintain a clear view of customer satisfaction.
Prevent churn by showing measurable results.
Help customers adopt solutions faster to ensure they regularly see the benefits of their investment.
Take accountability for C2C customers post of sale as a single engine orchestrator owning consumption tracking, risk mitigation and revenue safeguarding.
Help drive release version currency and ensure customers transition to the latest release version, thereby ensuring consumption of AI entitlements.