Client Delivery Manager - US Northeast Region

SAP Careers•Newtown Township, PA

1d•$135,600 - $230,600

About The Position

The Client Delivery Manager owns SAP Private Cloud engagements for enterprise customers across the Northeast Market Unit, managing the full lifecycle from contract handover through renewal. The role focuses on helping customers achieve contracted business outcomes, accelerating adoption, tracking contract compliance and consumption, safeguarding revenue, and preventing churn through measurable results. The manager leads adoption and governance conversations, reports to senior business stakeholders, and works with account teams to identify upsell and cross-sell opportunities. They also drive renewal readiness, monitor customer satisfaction, and help customers realize the benefits of their investment sooner. When applicable, the role takes accountability for C2C customers post-sale as a single-engine orchestrator, including consumption tracking, risk mitigation, and revenue safeguarding. The manager also drives release-version currency and customer transitions to the latest release to support consumption of AI entitlements. The role collaborates daily with SAP sales, operations, and technical colleagues in a global, virtual organization.

Requirements

Six or more years of experience in SAP cloud operations, infrastructure, or customer delivery.
Understanding of how enterprise technology decisions are made and who makes them.
Ability to translate complex technical realities into clear business language for different audiences.
Experience managing large contracts across international teams.
Structured project management skills and ability to run governance effectively.
Ability to present confidently to a CIO and discuss technical details with engineers.
Bachelor's degree.
SAP Basis/Technical knowledge and understanding of private cloud deployments and infrastructure.
Strong de-escalation skills and composure in difficult situations.
Ability to thrive in a global, virtual organization with competing stakeholder demands.

Nice To Haves

Project management certification.

Responsibilities

Own SAP Private Cloud engagements for enterprise customers across the Northeast Market Unit.
Manage the engagement lifecycle from contract handover through renewal.
Lead adoption conversations and track contract compliance.
Ensure customers achieve the business outcomes they contracted for.
Proactively identify entitlement-leakage risks and safeguard revenue.
Step in as the initial point of support when a customer faces a serious challenge.
Run governance sessions and report regularly to senior business stakeholders.
Work with the account team to identify upsell and cross-sell opportunities.
Drive renewal readiness and maintain a clear view of customer satisfaction.
Prevent churn by demonstrating measurable results and help customers adopt solutions faster.
Where applicable, orchestrate post-sale C2C customer activity, including consumption tracking, risk mitigation, and revenue safeguarding.
Drive release-version currency and customer transitions to the latest release to support consumption of AI entitlements.