Client Delivery Leader-Alight Leave Solutions

Alight • Virtual, IL

2d • $100,000 - $130,000

About The Position

The Client Delivery Leader is responsible for the strategy, management, and retention of a high-revenue, complex client portfolio. The role fosters strategic relationships with clients and brokers and optimizes the value clients receive from Alight’s products and solutions.

The position owns day-to-day Leaves Delivery for assigned clients, coordinating client priorities, requirements, open items, operations, and technology to ensure the end-to-end leave service meets customer needs. It works with Solutions Delivery to support the transition from implementation to service and advocates for business readiness and client success. The role also manages account health and retention risks, advises clients on legislation affecting disability, workers’ compensation, and FMLA management, and leads client reviews and continuous improvement efforts.

The role involves travel to internal meetings, client meetings, and industry conferences or meetings as needed. Alight describes flexible working arrangements as available wherever possible and notes that occasional travel to a physical office may be required.

Requirements

• At least 5 years of direct client or broker relationship management experience, or an equivalent advanced degree.
• Excellent communication, relationship development, negotiation, and issue resolution skills with C-suite executives and key client or broker contacts.
• Strong analytical skills and the ability to translate data into actionable insights.
• Experience managing pricing and financial models.
• Ability to partner with the Sales/Commercial team to identify expansion opportunities.
• Experience leading innovative and effective client engagement strategies focused on satisfaction, retention, and expansion.
• Experience in HR services, business management, disability/absence, and healthcare.

Responsibilities

• Build meaningful, trusted relationships with internal teams, customer stakeholders, and influential third parties, particularly broker consultants.
• Work with the Solutions Delivery team after sale to support a smooth transition from implementation to service and ensure business readiness and client success.
• Persuade, motivate, and inspire action toward desired outcomes; collaborate cross-functionally to optimize product, service, and delivery outcomes for client success and retention.
• Consult regularly with clients on best practices to increase product adoption and utilization and maximize value across their solution suite.
• Own account health strategy and delivery for assigned accounts; proactively monitor and identify retention risks and design and execute success plans to resolve issues and mitigate risk.
• Serve as the single point of ownership for Leaves Delivery, managing day-to-day delivery, client priorities, open items, and requirements, and ensuring end-to-end leave services meet client needs.
• Prepare and conduct quarterly and annual client business reviews, tailoring discussions and value-oriented messaging to client goals and outcomes.
• Inform clients of legislative changes affecting disability, workers’ compensation, and FMLA management.
• Act as a change agent by seeking and pursuing ideas for continuous improvement.
• Travel as needed to internal meetings, client meetings, and industry conferences or meetings.

Benefits

• Health, dental, and vision coverage starting on Day One.
• Wellbeing programs.
• Retirement plans with contribution matching.
• Generous time off.
• Parental leave.
• Continuing education and training.
• Career growth opportunities.
• Competitive total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed