Client Solutions Director

Two Chairs

3d • $160,000 - $180,000

About The Position

Two Chairs is seeking a highly strategic and operational Client Solutions Director to join its Growth organization. The role guides clients and internal functional teams through health plan implementation, from the later stages of the sales cycle through an initial launch period, and contributes to solutions initiatives across clients. The position partners with Sales to align requirements and assess feasibility, leads enterprise health plan onboarding through go-live, resolves implementation risks, establishes cross-functional governance, and supports post-launch stabilization and optimization. It also builds scalable implementation processes, playbooks, toolkits, and standard operating procedures.

Requirements

• Deep experience implementing solutions with health plans.
• Expertise in health plan operations, including eligibility integration, claims and billing workflows, utilization management, network operations, and compliance.
• Proven track record managing complex, multi-stakeholder enterprise implementations from strategy through post-launch stabilization.
• Mastery of project management tools and methodologies.
• Ability to navigate ambiguity, structure unstructured problems, evaluate risks, and make sound decisions in a fast-paced startup environment.
• Exceptional written, verbal, and visual communication skills.
• Comfort presenting to stakeholders at major health plans and leading joint steering committees.
• Data-driven orientation and ability to translate complex data into strategic insights.
• Passion for mental health access and alignment with Two Chairs’ core values.
• Authorization to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

• Familiarity with Looker, Excel, SQL, or Google Sheets.

Responsibilities

• Partner with Sales during late-stage deal cycles to assess technical and operational feasibility and present implementation capabilities to prospective payer executives.
• Define operational workflows, data integrations, and clinical referral pathways.
• Direct end-to-end implementation for large-scale enterprise health plan partners, from contract negotiation through go-live.
• Identify bottlenecks, technical blockers, and regulatory constraints, and drive mitigation strategies.
• Establish implementation governance structures, align cross-functional teams, and maintain executive sponsor visibility.
• Lead post-launch transition to Account Management, monitor stabilization health metrics, and identify opportunities for line-of-business expansion.
• Support cross-payer initiatives and strategic projects across the organization.
• Capture implementation learnings and apply them to future client implementations.
• Improve documentation and standardization of Two Chairs processes and best practices.
• Develop reusable implementation playbooks, toolkits, and standard operating procedures.
• Build collaborative, high-trust partnerships with internal team leads.
• Take ownership of ongoing or upcoming health plan partner launches, establishing project charters and governance.
• Assess current implementation workflows and establish standardized project management structures.
• Launch enterprise health plan partnerships on time and within scope, supporting member access.
• Influence revenue growth by expanding partner integration pathways into new geographic markets or lines of business.
• Develop scalable client solutions tools to reduce partner onboarding time and improve operational predictability.

Benefits

• Equity in a high-growth start-up.
• Paid time off, including nine paid holidays and an additional winter office closure from Christmas Day (Observed) through New Year's Day.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement savings options.
• One-time $200 work-from-home reimbursement.
• Annual $1,000 Productivity & Wellness Stipend.
• Annual $500 subsidized company contribution to a healthcare FSA or HSA.
• Paid parental leave.
• Bonus based on growth and key objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed