Director, Client Solutions

Cantor Fitzgerald • Dallas, TX

1d

About The Position

Newmark is seeking a Director, Client Solutions to work with brokers, sales teams, and subject matter experts to shape solutions for complex, multi-market, multi-service pursuits. The role brings integrated solutioning across Newmark’s platform, identifies clients’ needs, draws on expertise across the firm, and aligns pursuit participants around a unified solution. Client Solutions partners with Leasing and Occupier Solutions and their service lines to strengthen the likelihood of winning each pursuit.

The Director is accountable for pursuit strategy from early discussions with sales professionals and clients through proposal or RFP response, presentation, negotiation, and transition, including supporting pricing and deal structure. Brokers retain client relationships and commercial ownership; this role provides strategic and platform support across the pursuit lifecycle. It leads through expertise and influence and has no formal people-management responsibilities.

The Director collaborates with Solution Managers, writers, designers, service-line solutions leaders, and subject matter experts. The role builds alignment across brokers, platform leaders, and pursuit teams, informally mentors colleagues, and uses AI tools consistently to improve pursuit speed and quality.

Requirements

• Bachelor’s degree in Business, Real Estate, Finance, Economics, Marketing, or a related field.
• At least 8 years of experience in commercial real estate, professional services, or strategic advisory, with demonstrated success leading complex, multi-stakeholder pursuits.
• Demonstrated experience mentoring and coaching colleagues and improving the quality of others’ work; formal people management is not required.
• Track record of contributing to competitive pursuit wins where strategic positioning and platform coordination affected the outcome.
• Ability to ask incisive questions, listen actively, and translate client needs into actionable solutions.
• Strong written and verbal communication skills and direct presentation experience with senior decision-makers.
• Strong analytical and strategic thinking, with fluency in pricing and deal structure.
• Strong understanding of applying AI-enabled tools to research, drafting, and pursuit workflow efficiency.
• Ability to earn trust and influence brokers, platform partners, and senior leadership without formal authority.
• Collaborative approach and ability to draw expertise from subject matter experts and bring differing views together into a recommended solution.
• Comfort operating in a developing function and initiative to build what is needed.
• Strong integrity, recommendation neutrality, emotional intelligence, and political judgment across brokerage, occupier services, and capital markets.
• Embodies shared ownership, transparency, fearless feedback, and relentless focus on the client.
• Executive presence, professionalism, discretion, and sound judgment.
• Advanced proficiency in Microsoft Office, especially PowerPoint, Word, and Excel.

Nice To Haves

• Advanced degree.
• Experience in a pursuit, solutions, or similar function, ideally within commercial real estate brokerage, occupier services, or integrated client solution roles.

Responsibilities

• Lead strategy on assigned complex pursuits, partnering with brokers from relationship building through formalized pursuit, negotiation, and transition.
• Work with brokers, sales teams, and clients to understand the underlying problem and define the appropriate solution.
• Draw out and incorporate expertise from subject matter experts across the firm.
• Define win themes, staffing, and strategy across service lines, coordinating platform leaders around an integrated solution.
• Build alignment and buy-in for recommended solutions across brokers, platform leaders, and pursuit teams, working through differing perspectives constructively.
• Partner with service-line solutions leaders, including Facilities Management and Project Management, to integrate their contributions into multi-service solutions.
• Shape pricing and deal-structure strategy with the Director of Pricing and Solutioning Operations, and support its defense through negotiation, BAFO, and the MSA.
• Advise brokers and senior leadership on positioning and investment priorities, while maintaining neutrality about which platform service is right for a prospect.
• Represent Client Solutions with brokers, platform leaders, and market leaders on assigned pursuits.
• Be accountable for assigned formalized pursuit outcomes and contribute to structured win and loss debriefs.
• Apply the pursuit methodology, including diagnostic and resourcing scores and the no-go pathway, and help reinforce it as the function matures.
• Use AI-enabled research, writing, and productivity tools to synthesize inputs, accelerate drafting, and improve deliverable consistency and quality.
• Contribute ideas and feedback to Client Solutions methodology, standards, and operating model.
• Informally mentor Solution Managers and other team members to improve strategy and deliverables, without formal management or performance responsibilities.
• Contribute to team culture and operating rhythm and support onboarding as the team grows.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director