Director, Client Solutions

Newmark•TX, TX

About The Position

Newmark is seeking a Director, Client Solutions to work alongside brokers, sales teams, and subject matter experts to develop integrated solutions for complex, multi-market, multi-service pursuits. The role is responsible for understanding client needs, drawing on expertise across the firm, and bringing the participants together around one coordinated solution. The Director is accountable for the strategy behind assigned pursuits, from early discussions with sales professionals and clients through proposal or RFP response, presentation, negotiation, and transition. The role also shapes pricing and deal structure. Brokers retain the client relationship and commercial ownership; the Director provides the strategic and platform layer supporting them throughout the pursuit lifecycle. The position leads through expertise and influence and has no formal people-management responsibilities. It works collaboratively with Solution Managers, writers, designers, service-line solutions leaders, and subject matter experts. The Director builds alignment across brokers, platform leaders, and pursuit teams, informally mentors colleagues, and helps raise the standard of strategy and deliverables. The role is also expected to use AI tools consistently to improve the speed and quality of research, solution development, drafting, and review.

Requirements

Bachelor's degree in Business, Real Estate, Finance, Economics, Marketing, or a related field.
At least 8 years of experience in commercial real estate, professional services, or strategic advisory, with demonstrated success leading complex, multi-stakeholder pursuits.
Demonstrated experience mentoring and coaching colleagues and improving the quality of others' work; formal people-management experience is not required.
Track record of contributing to competitive pursuit wins where strategic positioning and platform coordination affected the outcome.
Ability to ask incisive questions, listen actively, and translate client needs into actionable solutions.
Strong written and verbal communication skills and direct presentation experience with senior decision-makers.
Strong analytical and strategic thinking, with fluency in pricing and deal structure.
Credible leadership and ability to earn trust and influence brokers, platform partners, and senior leadership without relying on formal authority.
Collaborative working style and ability to draw expertise from subject matter experts and bring differing views together into one recommended solution.
Initiative and comfort working in a function that is still being established.
Strong integrity, particularly regarding recommendation neutrality, along with high emotional intelligence and political judgment across brokerage, occupier services, and capital markets.
Embodies shared ownership, transparency, fearless feedback, and relentless focus on the client.
High level of executive presence, professionalism, discretion, and sound judgment.
Advanced proficiency in Microsoft Office, especially PowerPoint, Word, and Excel.

Nice To Haves

Advanced degree.
Experience in a pursuit, solutions, or similar function, ideally within commercial real estate brokerage, occupier services, or integrated client solution roles.
Strong understanding of applying AI-enabled tools to research, drafting, and pursuit workflow efficiency.

Responsibilities

Lead strategy on assigned complex pursuits, engaging early and partnering with brokers from relationship building through formal pursuit, negotiation, and transition.
Work with brokers, sales teams, and clients to understand the underlying problem and determine the appropriate solution before developing it.
Engage subject matter experts across the firm so their expertise informs the end solution.
Define win themes, staffing, and strategy across service lines, coordinating platform leaders to create an integrated solution.
Build alignment and earn buy-in for recommended solutions across brokers, platform leaders, and pursuit teams, working constructively through differing views.
Partner with service-line solutions leaders, including Facilities Management and Project Management, to integrate their contributions into multi-service solutions.
Shape pricing and deal-structure strategy with the Director of Pricing and Solutioning Operations, and support its defense through negotiation, BAFO, and the MSA.
Advise brokers and senior leadership on positioning and investment, constructively challenging them when appropriate while remaining neutral about which platform service is right for a prospect.
Represent Client Solutions with brokers, platform leaders, and market leaders on assigned pursuits.
Be accountable for the outcomes of assigned formalized pursuits and participate in structured win/loss debriefs to feed lessons into the methodology.
Apply the pursuit methodology, including diagnostic scoring when formalization is expected, resourcing scoring when an RFP arrives, and the no-go pathway; help uphold the methodology as the function develops.
Use AI-enabled research, writing, and productivity tools to synthesize inputs, accelerate drafting, and improve deliverable consistency and quality.
Contribute ideas and feedback to the Client Solutions methodology, standards, and operating model.
Informally mentor Solution Managers and other team members through coaching, feedback, and perspective, without formal management or performance responsibilities.
Contribute to team culture and operating rhythm and support onboarding as the team grows.
Perform other duties as assigned.