Client Coordinator - LHB

Luminare Health

1d•$49,500 - $92,800•Remote

About The Position

The Client Coordinator serves as a point of contact for clients in conjunction with Client Managers and provides administrative assistance to help retain business. The role works with departments across Luminare Health to respond promptly to client questions, resolve concerns, run client-specific reports, and support Client Managers. Client-facing work may include employee meeting presentations, benefit fairs, and attending quarterly and renewal meetings with Client Managers. This is a remote role. Employees must reside in the continental United States, excluding Alaska, California, Hawaii, and New York. The position requires travel as needed, up to 20%.

Requirements

High school diploma or GED equivalent.
At least 3 years of experience in a similar third-party administrator or health insurance environment.
Client-facing, outside-vendor, and member-facing experience.
Ability to travel as required, up to 20%.
Knowledge and understanding of benefit-related federal laws, such as ERISA, COBRA, HIPAA, and PPACA.
Thorough understanding of self-funding and employee benefit plans.
Excellent written and verbal communication skills.
Exceptional organizational skills.
Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
Analytical, problem-solving, reading, creative decision-making, comprehension and instruction-following, mathematical, and time-management skills.

Nice To Haves

State insurance license.
College degree.

Responsibilities

Serve as a point of contact for clients alongside Client Managers.
Provide administrative support to Client Managers to support business retention.
Coordinate with internal departments to respond promptly to client questions and facilitate resolution of concerns.
Run client-specific reports.
Support Client Managers.
May present at employee meetings, participate in benefit fairs, and attend quarterly and renewal meetings with Client Managers.