Client Coordinator

Elase • Raleigh, NC

18h • Onsite

About The Position

The Client Coordinator supports Elase Med Spas and plays an integral role in delivering a best-in-class client experience. This position manages point-of-sale processes, phone and other inbound communications, client scheduling, membership sales and maintenance, and the end-to-end appointment flow. The role also handles nightly reporting, cash and transaction management, client care, opening and closing procedures, and administrative support. The Client Coordinator reports to the General Manager.

This is an onsite, hourly, non-exempt, full-time position at the Elase MedSpa in North Hills, Raleigh, North Carolina. The position is scheduled for 30–40 hours per week depending on spa needs and requires availability during location operating hours, including nights, weekends, and federal holidays. Occasional company-sponsored events and training may also be required. The role requires routinely moving around the spa.

Requirements

• High school diploma.
• At least 2 years of customer service experience.
• Excellent teamwork skills and ability to thrive in a team environment.
• Ability to multitask, prioritize the client experience, and maintain a high level of accuracy.
• Excellent written, verbal, and interpersonal skills.
• Computer and phone proficiency, including technical knowledge of software and applications.
• Ability to learn modern technologies quickly.
• Genuine interest in the aesthetics industry.
• Availability to work during location operating hours, including nights, weekends, and federal holidays.
• Ability to routinely move around the spa.
• Availability for occasional company-sponsored events and training.

Nice To Haves

• Associate degree or higher.
• Experience in the aesthetics or beauty industry.
• Experience with Zenoti.
• Experience in a medical office.

Responsibilities

• Provide best-in-class client service.
• Oversee all point-of-sale functions in the spa.
• Answer inbound communications and convert prospective inquiries into consultations.
• Maintain a professional work environment and follow internal medical privacy and compliance policies.
• Manage the client appointment lifecycle, including reminders, check-in, cancellations, and rebooking.
• Maintain client memberships, including selling memberships, addressing concerns, and serving as a subject matter expert on the membership model.
• Work with the General Manager to meet sales goals and key performance indicators.
• Create a welcoming environment and meet client service standards in every interaction.
• Support the spa with administrative and office tasks.
• Perform opening and closing procedures.
• Handle client concerns and escalations professionally, escalating as needed.
• Maintain an understanding of Elase products and services.
• Report incidents involving clients.
• Assist with other duties as assigned by management.

Benefits

• 401(k) with company match.
• Paid time off and paid holidays.
• Health, dental, and vision insurance with company contributions toward premiums.
• Voluntary benefits.
• Free and discounted services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED