Client Coordinator

Elase • Plano, TX

12h • Onsite

About The Position

The Client Coordinator supports Elase Med Spas and is integral to delivering a best-in-class client experience. The role handles point-of-sale processes, phone and other inbound communications, client scheduling, membership sales and maintenance, and the full appointment lifecycle. It also includes nightly reporting, cash and transaction management, administrative support, and responsibility for client care. The position reports to the General Manager.

This is a full-time, hourly, non-exempt, onsite position at the Elase MedSpa in Plano, Texas, working 30–40 hours per week depending on spa needs. The schedule must accommodate the location’s operating hours, including nights, weekends, and federal holidays. The role requires routinely moving around the spa and occasional availability for company-sponsored events and training.

Requirements

• High school diploma required.
• At least 2 years of customer service experience required.
• Excellent teamwork skills and ability to thrive in a team environment.
• Strong multitasking and prioritization skills while maintaining a high level of accuracy and focus on client experience.
• Excellent written, verbal, and interpersonal communication skills.
• Computer and phone proficiency, including technical knowledge of software and applications such as MS Office Suite and HubSpot.
• Ability to learn modern technologies quickly.
• Genuine interest in the aesthetics industry.
• Must be available to work during location operating hours, including nights, weekends, and federal holidays.
• Must be able to routinely move around the spa.
• Must be available for occasional company-sponsored events and training.

Nice To Haves

• Associate degree or higher.
• Experience in the aesthetics or beauty industry.
• Experience with Zenoti.
• Experience in a medical office.

Responsibilities

• Provide best-in-class client service and create a welcoming environment that meets Elase’s client service standards.
• Oversee the spa’s full point-of-sale functions, including cash and transaction management and nightly reporting.
• Answer inbound communications and convert prospective inquiries into consultations.
• Manage the client appointment lifecycle, including reminders, check-in, cancellations, and rebooking.
• Maintain client memberships, including sales, responding to concerns, and serving as a subject matter expert on the membership model.
• Work with the General Manager to meet sales goals and key performance indicators.
• Maintain a professional work environment and follow internal policies regarding medical privacy and compliance.
• Support the spa with administrative and office tasks.
• Perform opening and closing procedures.
• Handle client concerns and escalations professionally, escalating issues as needed.
• Maintain an understanding of Elase products and services.
• Report incidents involving clients.
• Assist with other duties as assigned by management.

Benefits

• 401(k) with company match.
• Paid time off and paid holidays.
• Health, dental, and vision insurance with company contributions toward premiums.
• Voluntary benefits available.
• Free and discounted services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED