Duluth Men's Client Care Specialist

MN Adult and Teen Challenge•Duluth, MN

5d•Onsite

About The Position

The Client Care Specialist (CCS) is a mission-driven, direct-care role supporting clients in the Life Renewal/IOL program. Using a client-centered approach, the CCS provides encouragement, guidance, and oversight throughout clients’ recovery journey and activities during the shift. The role is a consistent daily presence on the floor, responsible for noticing when clients are struggling, intervening early, and maintaining an environment that supports recovery. It requires sound judgment, strong observation and de-escalation skills, compassionate accountability, and knowing when to involve other staff. Each shift designates a CCS as Charge Staff, with added responsibility for leading the shift, directing and assigning staff, coordinating coverage and priorities, facilitating shift handoffs, completing shift reports, guiding interventions, and counting controlled medications. The posting lists one full-time opening, Sunday–Thursday, 7 a.m.–3 p.m., and one part-time opening, Saturday–Sunday, 3–11 p.m. and Wednesday, 3–11 p.m. Compensation is a base rate of $17 per hour, with listed differentials for applicable shifts. Benefits including medical, HSA, dental, vision, PTO, dependent care FSA, disability, life insurance, and a 403(b) retirement plan are offered to full-time employees.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Meet at least one of the following: coursework in a health or human services field leading to an associate’s, bachelor of arts, or bachelor of science degree; one year of experience with vulnerable adults; or experience as a mental health certified peer specialist under Minnesota Statutes Section 256B.0615.
Comfort and compassion working with people facing life-controlling challenges, including mental health issues and addiction.
Commitment to MnTC’s Culture of Honor and core values of compassion, hospitality, respect, integrity, servanthood, and trust, demonstrated through the Putting Honor in Action framework.
Ability to calmly de-escalate and manage difficult or emotional client situations and maintain confidentiality.
Model healthy spiritual practices through personal prayer, worship, and Bible study.
Willingness to support client spiritual growth by participating in prayer and chapel services.
Valid Minnesota driver’s license and a clean driving record meeting MnTC insurance requirements.
At least 21 years of age.
At least one year of freedom from problematic substances.
Ability to stand for most of an eight-hour shift.
Ability to climb up and down three flights of stairs several times during a regular shift.
Ability to walk for most of a regular shift.
Ability to lift 30–50 pounds and carry items some distance.

Responsibilities

Build respectful, caring relationships with clients, lead with curiosity, and help clients connect their choices to their recovery goals.
Support clients on living and programming floors and during activities throughout the shift.
Respond to client questions, concerns, needs, and emerging issues, involving appropriate staff when needed.
Maintain a safe, calm, and orderly floor environment through presence, relationship, and early intervention.
Observe client behavior and mood patterns and communicate relevant information to Charge Staff and the care team.
Share client updates, concerns, and shift information with incoming staff to support continuity of care and safety.
Assist with client intake and discharge.
Process and supervise client medication and safe self-administration; complete accurate, timely medication documentation and related responsibilities.
Operate MnTC vehicles safely to transport clients to appointments and outings.
Administer and supervise urine analysis and breathalyzer testing.
Support clients unable to attend programming due to illness, including hourly checks, taking vital signs upon nurse directive, medication and vitamin support, and meal delivery as needed.
Maintain appropriate boundaries and serve as a role model and mentor; encourage clients’ growth and recovery goals.
Provide requested spiritual support for Personal Study Topics, which may include prayer, devotions, and Bible passage memorization.
Use trauma-informed care and motivational interviewing to de-escalate situations and encourage client self-regulation and ownership.
Respond promptly to medical and mental health emergencies and involve appropriate medical, clinical, and management staff.
Follow program policies, guidelines, safety procedures, and organizational standards; complete required MnTC and DHS training.
Use judgment and the Client Success Model intervention framework to reinforce behavioral expectations in alignment with MnTC’s Culture of Honor.
Communicate significant concerns, behavior changes, safety issues, and interventions to Charge Staff and the care team.
Take attendance and ensure clients are accounted for and in the correct locations.
Maintain accurate, up-to-date facility logs and shift reports.
Perform regular building security checks and record them in the facility log where applicable.
Monitor evening lights-out and conduct morning wakeups, including cleanup, breakfast, and devotions where applicable.
Prepare residential rooms for new clients by cleaning, making beds, and creating a welcoming environment.
Conduct and document room and person searches to support program compliance and safety.
Welcome visitors and oversee client visitation with family and community members.
As Charge Staff, lead the shift, assign responsibilities, ensure coverage of client supervision and other shift priorities, facilitate shift-change meetings, complete and distribute facility logs and shift reports, guide behavior interventions, coordinate communication and delegation, and complete controlled medication counts at shift start and end.
Perform other duties as assigned by management.