Client Care Specialist

Rescue Mission•Syracuse, NY

20h•Onsite

About The Position

The Client Care Specialist works at Crossroads, a supportive residence for men with mental, physical, or developmental disabilities. The role helps maintain a safe, clean, and supportive environment, oversees dispensing medications, and uses Rescue Mission resources to support clients’ health and well-being. The specialist builds rapport with clients and provides support, encouragement, and motivation as they build or maintain independence, while maintaining professional employee-client boundaries. The position works as part of a team to provide respectful, dignified care and contributes to a positive environment for clients.

Requirements

High school diploma or equivalent.
Sensitivity and compassion for the homeless population.
Excellent communication skills.
Interviewing and assessment skills.
Flexibility to change.
Strong interpersonal skills.
Ability to manage time efficiently.
Crisis management skills.
Ability to maintain a calm, professional presence when working with complex client personalities, problems, and needs.
Computer literacy.
Must be fully vaccinated against COVID-19 as required by the Department of Health.
Must comply with CDC COVID-19 guidelines, including wearing facial masks when working.

Nice To Haves

Associate degree in human services or a related field, or equivalent work experience.
Experience working with homeless, addicted, and/or mentally ill clients.

Responsibilities

Oversee dispensing medications to residents.
Assist residents in keeping a safe and clean environment.
Maintain a safe and supportive environment for clients and use available Rescue Mission resources to promote a healthy and pleasant stay.
Build rapport with clients and provide support, encouragement, and motivation toward building or maintaining independence.
Maintain appropriate professional boundaries with clients.
Complete rounds and monitor facilities.
Facilitate drug and breathalyzer tests.
Distribute personal care items and bedding.
Enforce guidelines as appropriate and refer clients to appropriate internal services.
Treat clients with respect and dignity.
Share pertinent client information through documentation, meetings, and individual communication as needed, maintaining confidentiality as appropriate.